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Westgate Smoky Mountain Resort & Water Park

★★★★·8.8/ 10Recommended
·Hotels
765 rooms· Check-in 04:00 PM / out 10:00 AM
Express check-outHealth clubFull-service spa24-hour front deskLuggage storageExpress check-in/check-outAll 34 facilities +
Review
Property information · Agoda

Experience an abundance of unparalleled facilities and features at Westgate Smoky Mountain Resort & Waterpark. Maintain seamless communication using the complimentary Wi-Fi at resort. Discovering Gatlinburg (TN) becomes even more accessible, thanks to the shuttle amenities provided at the resort. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic resort, the attentive front desk personnel can provide you with a range of amenities such as concierge service and luggage storage. For extended visits or whenever required, the laundry service ensures your preferred travel garments remain fresh and accessible. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. Kindly note that smoking is prohibited in the resort to ensure fresher air for all visitors. At Westgate Smoky Mountain Resort & Waterpark, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at resort with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience. At Westgate Smoky Mountain Resort & Waterpark, each visit offers an array of intriguing room configurations, featuring accommodations with separate living room and balcony or terrace, ensuring a distinct experience every time. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the resort, a refrigerator and a coffee or tea maker is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. At the resort, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the resort's bar. At the resort, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at resort, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting spa before you depart. Be sure to drop by the pool at resort at least once during your stay. Discover the fitness amenities at resort to maintain your health and strength during your getaway.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the stunning mountain views, spacious villas, and amenities like the water park. Major complaints involve aggressive timeshare sales pitches, discrepancies between booked and actual rooms, outdated/cleanliness issues, and chaotic check-in processes.

Dimension scores · cross-source

Location8.8
Facilities8.6
Cleanliness8.4
Surroundings8.2
Service7.6
Value7.2
+ PraisedStunning mountain views · Spacious and comfortable rooms · Friendly and helpful staff · Stunning views
- ComplaintsAggressive timeshare sales pressure · Difficult parking · Chaotic check-in process · Paid and crowded water park

KEYSuitable for families valuing views and space. Firmly decline timeshare pitches and verify room details to avoid mismatches.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and environment?+
The hotel boasts stunning mountain views with a location score of 8.8. Surrounded by hiking trails, it offers an enviro score of 8.2, ideal for nature lovers.
familyIs this hotel suitable for families? What child-friendly facilities are there?+
Highly recommended. 124 family guests praised the spacious villas and entertainment. On-site playgrounds, mini-golf, and a water park (extra charge) make it great for families.
diningWhat dining options are available? Is breakfast included?+
The hotel features three on-site restaurants and a bar/lounge. Cooked-to-order breakfast is available for an extra charge, along with a snack bar/deli.
roomWhat are the room facilities? Is Wi-Fi free?+
Rooms feature flat-screen TVs, desks, free toiletries, and complimentary Wi-Fi. However, some guests reported outdated conditions or cleanliness issues, so inspect upon arrival.
serviceIs the front desk service and check-in process smooth?+
Staff are generally friendly, but the check-in process was described as chaotic by some. Express check-out and concierge services are available.
pros_consWhat is the overall guest review? What are the main pros and cons?+
With a 99% recommendation rate and 5.3 avg score, pros include stunning views and spacious villas. Cons involve aggressive timeshare pitches and occasional room mismatches or cleanliness issues.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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