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Mercure Queenstown Resort

★★★★·8.7/ 10Recommended
·Hotels
1987 opened · 2015 renovated· 148 rooms· Check-in 02:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 86 facilities +
Review
Official

Mercure Queenstown Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Taxi and car hire offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Queenstown. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Mercure Queenstown Resort, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Mercure Queenstown Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker and mini bar at your disposal. Mercure Queenstown Resort offers a hair dryer and toiletries in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please. Mercure Queenstown Resort provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by hot tub, steam room and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise stunning lake views, friendly staff, and cleanliness. Common complaints include dated facilities, room odors, poor soundproofing, inconsistent breakfast replenishment, and parking fees.

Dimension scores · cross-source

Surroundings8.8
Cleanliness8.6
Rooms8.4
Service8.2
Facilities8.2
Value8.1
Location8.1
PraisedStunning lake and mountain views · Friendly and professional staff · Spacious and comfortable rooms · Good value for money
ComplaintsTired facilities needing refurbishment · Unheated outdoor pool · Poor soundproofing · Rude staff members

KEYIdeal for view-focused families. Book higher-floor lake rooms. Note potential wear, noise, and parking fees.

FAQ · grounded in hotel data & reviews

locationHow is the location and view?
The hotel offers stunning views of the Remarkables Mountains and Lake Wakatipu, with an environment score of 8.8. Guests highly praise the beautiful lake views.
diningWhat are the dining options?
Buffet breakfast is served at Rises Restaurant, while South Eatery offers gourmet dinners with local produce. Breakfast quality is praised, though replenishment can be slow.
familyIs this hotel suitable for families?
Yes, it is family-friendly. Families appreciate the views and spacious rooms. However, note potential hygiene issues in some rooms and noise. Kid meals and family rooms are available.
businessHow is the experience for business travelers?
Business travelers can use express check-in/out and luggage storage. However, poor soundproofing may disturb those sensitive to noise, despite good service scores.
coupleWhat are the advantages for couples?
Couples see it as great value, praising the lake/mountain views, spacious rooms, and friendly staff. Rooms feature tea/coffee facilities and mini-fridges.
roomHow are the room facilities and comfort?
Rooms score 8.4, offering garden or lake/mountain views with modern amenities. However, some guests note dated facilities and odors, though cleanliness is rated high at 8.6.
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