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Hotel Real Jaguar

★★·8.3/ 10Recommended
·Hotels
📍451 Calle Segunda Pte. Sur El Calvario, Tuxtla Gutierrez, CHIS, 29000 ↗
24-hour front deskFree WiFiConcierge serviceMultilingual staffParking (limited spaces)Porter/bellhopAll 12 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location, friendly staff, and cleanliness. Common complaints include small rooms, hard mattresses, lack of hot water, poor TV signal, unstable Wi-Fi, and occasional booking discrepancies.

Dimension scores · cross-source

Cleanliness8.6
Service8.2
Location8.1
Rooms7.9
Value7.8
Facilities7.8
Surroundings7.8
Wi-Fi6.8
＋ PraisedExcellent central location · Friendly and helpful staff · Clean rooms and facilities · Central location with nearby shops
－ ComplaintsTV lacks signal or smart features · Low shower pressure/hot water issues · Small rooms/some without windows · Booking discrepancies/extra charges

KEYSuitable for business or short-stay travelers valuing central location. Verify room amenities like hot water and AC beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What is nearby?＋
Located centrally near Marimba Park and the City Museum. Guests praise the convenient transport and exploration access, though it is not a typical tourist zone.
serviceIs the staff service friendly?＋
Yes, with a service score of 8.2. Guests frequently mention the friendly and enthusiastic staff, multilingual front desk, and helpful concierge services.
roomWhat is the condition of the room facilities?＋
Cleanliness is high (8.6), but facilities score lower (7.8). Common issues include hard mattresses, small rooms, low shower pressure, lack of hot water, and unstable Wi-Fi/TV signals.
diningIs breakfast available? How is it?＋
Some guests praised the delicious breakfast. Limited room service is available, but the dining experience is primarily centered around breakfast, which receives positive feedback.
policyWhat are the check-in and check-out times?＋
Check-in and check-out are both at 12:00 PM. Plan your schedule accordingly to maximize your stay.
policyAre pets or children allowed?＋
Pets are not allowed. While children aren't explicitly banned, features like upper floors accessible only by stairs may not suit families with young children or those needing accessibility.
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