Search cities, hotels, brands…
1 / 24

The Westin Cleveland Downtown

★★★★·8.9/ 10Recommended
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
Fitness facilities (surcharge)Air conditioningLift / ElevatorSafety deposit boxFax/photocopyingFacilities for disabled guestsAll 50 facilities +
Review
01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise friendly staff, spacious rooms, and convenient location. Common complaints include outdated facilities, cleaning lapses, high parking fees, and occasional slow service.

Dimension scores · cross-source

Location9.3
Cleanliness8.9
Surroundings8.8
Rooms8.6
Service8.6
Facilities8.4
Value8.2
Wi-Fi7.4
PraisedExcellent location · Friendly and professional staff · Comfortable beds · Great breakfast
ComplaintsExpensive parking · Cleanliness issues · Noise disturbances · Billing errors

KEYSuitable for those valuing service and location. Check room condition beforehand and budget for parking.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby conveniences?
With a location score of 9.3, it is centrally located near major venues like Rocket Mortgage FieldHouse, making sightseeing very convenient.
serviceHow is the front desk and concierge service?
Service scores 8.6; guests consistently praise the friendly and professional staff, with many noting upgrades and extra care from the front desk and concierge.
roomAre the rooms spacious? Is the bedding comfortable?
Room scores 8.6; most guests find them spacious with comfortable bedding, though some note outdated facilities or minor cleaning lapses.
diningHow is the breakfast quality? Are there kid meals?
Breakfast is highly rated as a key pro, and kid meals are available, though some guests note variability in quality.
policyWhat are the check-in and check-out times?
Check-in is at 16:00 and check-out at 11:00. Contactless check-in/out is available for flexible scheduling.
pros_consWhat are the main pros and cons?
Pros: Excellent location (9.3), friendly service, spacious rooms. Cons: High parking fees, some outdated facilities, and occasional noise or cleaning issues.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →