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Hotel Palazzo Alexander

Name: Hotel Palazzo Alexander
Address: Via Santa Giustina 48, Lucca, IT

★★★★·9.4/ 10Excellent

·Hotels

📍Via Santa Giustina 48 · Lucca ↗

📞+390583495010

Check-in 03:00 PM / out 11:00 AM

Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 69 facilities +

Review

Official

This 4 star hotel is located in the city centre of Lucca and was established in 1400. It is close to the San Michele Square and the nearest station is Lucca. All 12 rooms are equipped with minibar, hairdryer, safe and air conditioning.

Guest scores & sentiment

From 494 guest reviews · multi-source · as of 2026-07-05

Guests praise the warm family-style service, historic charm, and central location. Breakfast is generally well-received. Common complaints include outdated room facilities, noisy AC, uncomfortable beds, and thin soundproofing.

Dimension scores · cross-source

Location10.0

Cleanliness9.3

Surroundings9.2

Facilities9.1

Value9.0

Service9.0

＋ PraisedWarm and attentive service · Excellent and quiet location · Charming historic atmosphere · Clean and comfortable rooms

－ ComplaintsOutdated or damaged facilities · Small bathroom space · Inconsistent breakfast quality · AC noise issues

KEYIdeal for those valuing service and history. Expect older facilities; check AC noise if sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋

Centrally located within Lucca's historic walls with a perfect 10.0 score. Walking distance to the Cathedral and Guinigi Tower. Guests praise its excellent and quiet position.

diningHow is the breakfast? What are the options?＋

Offers a high-quality American buffet with fresh local produce (Score 9.0). However, some guests noted limited variety or inconsistent tableware.

serviceWhat is the service attitude like?＋

Service is highly praised with a 9.0 score. Guests highlight the warm, family-style hospitality and personalized assistance from staff, creating a home-like atmosphere.

roomWhat is the condition of the rooms? Is it soundproof?＋

Rooms blend antique floors with modern comfort but have some outdated facilities. Common complaints include noisy AC, uncomfortable bedding, and average soundproofing.

familyIs this hotel suitable for families?＋

Yes, it welcomes children and has family rooms. Families love the warm, home-like atmosphere and great breakfast. Note that some rooms are small and parking can be tight.

businessIs it convenient for business travelers?＋

Convenient location with enthusiastic staff support. However, some business guests noted a lack of dedicated office facilities in rooms and poor soundproofing affecting rest.

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Room types · 9

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Junior Suite Tosca with balcony

1 × King bed35 ㎡up to 2

1 King Bed377-sq-foot individually furnished room, balcony/patio with city views Internet - Free WiFi and wired internet accessEntertainment - 50-inch Smart TV with premium channelsFood & Drink - 24-hour room service and minibar (fees may apply)Sleep - A down duvet and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, free newspaper, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Junior Suite with Balcony

1 × Sofa bed35 ㎡up to 3

Guests will have a special experience as this suite features a spa bath. This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.

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Family Room

2 × Extra-large double bed (Super-king size) / 2 × Twin bed / 1 × Extra-large double bed (Super-king size)32 ㎡up to 4

Air-conditioned room with a flat-screen TV, 2 mini-bars and 2 in-room safes. Family room is composed of two connecting rooms.

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Junior Suite

1 × Extra-large double bed (Super-king size)30 ㎡up to 3

This junior suite offers a seating area and a spa bath.

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Triple Room

1 × Twin bed / 1 × Extra-large double bed (Super-king size)23 ㎡up to 3

Air-conditioned room with a flat-screen TV, mini-bar and in-room safe.

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Double or Twin Room

1 × Extra-large double bed (Super-king size) / 2 × Twin bed16 ㎡up to 3

Air-conditioned room with a flat-screen TV, mini-bar and in-room safe. Please specify your preferred bed type.

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Double Room Single Use

1 × Double bed16 ㎡up to 1

1 Double Bed172 sq feet Internet - Free WiFi and wired internet accessEntertainment - 50-inch Smart TV with premium channelsFood & Drink - 24-hour room service and minibar (fees may apply)Sleep - A down duvet and bed sheets Bathroom - Private bathroom, shower, designer toiletries, and a hair dryerPractical - Phone, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Standard Double Room

1 × King bed16 ㎡up to 3

1 King Bed172 sq feet Internet - Free WiFi and wired internet accessEntertainment - 50-inch Smart TV with premium channelsFood & Drink - 24-hour room service and minibar (fees may apply)Sleep - A down duvet and bed sheets Bathroom - Private bathroom, shower, designer toiletries, and a hair dryerPractical - Phone, safe, and free newspaper; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Single Room

1 × Twin bed12 ㎡up to 1

Air-conditioned room with a flat-screen TV, mini-bar and in-room safe.

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Hotel Palazzo Alexander

Guest scores & sentiment

Room types · 9

Junior Suite Tosca with balcony

Junior Suite with Balcony

Family Room

Junior Suite

Triple Room

Double or Twin Room

Double Room Single Use

Standard Double Room

Single Room

Facilities · 69

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