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InterContinental Madrid by IHG

★★★★★·9.1/ 10Excellent
IInterContinental Hotels & Resorts·IHG One Rewards·Hotels
1953 opened· 302 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorAll 94 facilities +
Review
Official

InterContinental Madrid By IHG provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi amenities to assist you in discovering your desired offerings in Madrid. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. At InterContinental Madrid By IHG, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television, in-room video streaming and cable TV for their entertainment needs. Within specific rooms, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at InterContinental Madrid By IHG as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at InterContinental Madrid By IHG. Unwind and conclude each day delightfully by stopping by massage, steam room and sauna, ensuring a soothing experience. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

#乘风而上#策马寻光|西班牙马德里洲际酒店双床高级castellana景观房入住体验

  • Provides Chinese welcome letter and full toiletries/slippers, attentive service.
  • Lounge afternoon tea offers alcohol and rich food (e.g., Spanish omelet), but breakfast is limited to hot drinks/juice, croissants rated average.
  • Spacious gym with good equipment, but hotel lacks a pool.
  • Baggage claim signage is unclear causing confusion; follow staff guidance.
2026-05-03

向世界出发 · 2026-05-03 · Source ↗

InterContinental Madrid · 洲际大使入住报告(2023年4月)

  • 早餐buffet不错
  • 离主要景区有点远,走路30分钟,打Uber很便宜
2023-05-15

****a120d · 2023-05-15 · Source ↗

InterContinental Madrid · IHG白金入住报告(2022年4月)

  • 这家最厚道的是给了提早入住,大概早上不到7点的飞机到Madrid,大概9点多的样子就到了酒店,本来是想着先存一下行李,但是前台说放好了可以立即入住。当时已经累得不行了,休息了一中午才有力气接着玩。这家整体服务也都挺好的,大堂也很漂亮。房型好像是升了一级,当时乞丐房的现金价大概一晚300欧+。稍微有点不足的是如果不打算自驾的话,走到公交的地方好像有个10分钟吧,不远不近。
2023-05-13

Yuyu · 2023-05-13 · Source ↗

See all 3 reports →
04

Guest scores & sentiment

From 661 guest reviews · multi-source · as of 2026-07-04

Guests praise exceptional service, warm staff, and classic elegance. Breakfast and lounge are highlights. Complaints focus on dated rooms, poor layouts (small showers, no kettle), noisy AC, and inconsistent breakfast service.

Dimension scores · cross-source

Cleanliness9.4
Service9.0
Facilities9.0
Surroundings9.0
Location9.0
Value8.0
PraisedExceptional and personalized service · Excellent Club Lounge experience · High-quality breakfast · Prime location and quiet environment
ComplaintsUnfavorable room layouts · Small bathrooms · Pillows too soft · Inconsistent food/wine quality

KEYIdeal for those valuing service and classic ambiance. Verify room condition and layout upon booking; avoid if sensitive to aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
The hotel enjoys a convenient location in central Madrid with an elegant atmosphere. Public transport is readily available, and the tour desk assists with ticketing for city exploration.
diningWhat are the highlights of the breakfast and dining options?
El Jardín Restaurant offers a highly praised, varied buffet breakfast. Bar 49 serves gourmet tapas and cocktails. The hotel also provides Sunday brunch, room service, and kid meals.
familyIs the hotel family-friendly? What special services are offered?
Highly recommended for families. Guests praise staff for providing children's snacks and personalized care. The hotel offers family rooms, kid meals, and allows pets with provided bowls.
businessWhat experience can business travelers expect here?
Business guests praise the warm, professional service from front desk and lounge staff. Express check-in/out and luggage storage are available. Note that some rooms may have limited sockets.
coupleAny recommendations for couples staying here?
Converted from an 18th-century palace, the hotel offers a classic, elegant romantic atmosphere. The Club Lounge provides a private space with complimentary buffet, ideal for couples.
roomWhat are the room facilities and layout like?
Rooms are spacious with classic decor, flat-screen TVs, and free WiFi, plus soundproofing. However, some guests note dated facilities, small showers, lack of kettles, and noisy AC.
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