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Crowne Plaza Albany - The Desmond Hotel

★★★·9.1/ 10Excellent
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
1974 opened · 2021 renovated· 322 rooms· Check-in 04:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolLift / ElevatorAll 64 facilities +
Review
Official

Newly renovated hotel located half a mile from the Albany International Airport with 322 guest rooms and suites. Two large unique indoor courtyards fully landscaped with a koi pond, fountains, and large skylights. Guest rooms available with optional balconies overlooking the courtyards. New 24-hour Fitness Center, indoor heated pool, on-site restaurant and bar. Plaza Workspace in the lobby with adaptive spaces for work and play and 24-hour Marketplace with grab-and-go snacks and beverages. Complimentary shuttle service to Albany International Airport and within a 3-mile radius of the hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 363 guest reviews · multi-source · as of 2026-07-18

Guests consistently praise the professional and friendly staff, especially at check-in and Mr. D’s restaurant. Recently renovated rooms are clean, spacious, and modern. The airport proximity and ample parking are highly valued. Main drawbacks include the large layout causing long walks to rooms, occasional noise issues affecting sleep, and a small or cold indoor pool.

Dimension scores · cross-source

Location9.5
Cleanliness9.1
Service9.0
Surroundings9.0
Value8.8
Facilities8.6
+ PraisedFriendly and professional staff · Delicious restaurant food · Clean and comfortable rooms · Recently updated facilities
- ComplaintsLarge property, long walks · Noise issues · Poor air conditioning · Confusing breakfast policy

KEYIdeal for business travelers, transit stops, and families. Request specific bed firmness and avoid elevator-adjacent rooms. Dining is pricier but convenient.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
Located minutes from Albany International Airport and close to the city center, it scores 9.5/10 for location. Ample parking with discounted rates is available for guests.
policyWhat are the check-in and check-out times? Is express processing available?+
Standard check-in is at 16:00 and check-out at 12:00. Express and contactless services are available, along with cashless payment options for efficiency.
diningAre there diverse dining options? How is the reputation?+
The on-site restaurant offers kid meals and happy hour. Guests praise the delicious and convenient food, though some note slower service or higher prices during peak times.
roomHow are the room facilities and cleanliness? Suitable for rest?+
Recently renovated rooms are clean and spacious, scoring 9.1/10 for cleanliness. While most find them comfortable, some note average soundproofing or firm mattresses, so request preferences in advance.
businessIs this hotel suitable for business travel? What amenities are available?+
Highly recommended for business travelers. Guests appreciate the renovated rooms, excellent service, modern meeting spaces, free WiFi, and airport proximity for convenient trips.
familyWhat experiences do you recommend for families or couples?+
Families and couples highly praise the warm staff and the beautiful indoor courtyard with koi ponds. Pet-friendly with kid meals available, it offers a relaxing atmosphere.
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