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Gracia Hotel

8.3/ 10Recommended
·Apartments
Air conditioningLift / ElevatorStaff adhere to local safety protocolsGuest rooms disinfected between staysSanitized tableware & silverwareContactless check-in/check-outAll 14 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests praise the prime location, spacious rooms, and comfortable beds. Common complaints include inefficient self-check-in processes, slow staff response to issues, and maintenance/hygiene problems like broken exhaust fans, mold, and dust in some units.

Dimension scores · cross-source

Surroundings9.2
Value8.8
Location8.7
Cleanliness8.7
Wi-Fi8.5
Facilities8.4
Rooms8.2
Service8.2
PraisedConvenient location · Home-like comfort · Practical facilities · Convenient location near station, shopping, and dining
ComplaintsCumbersome check-in process · Poor cleanliness · Privacy concerns · Insufficient amenities

KEYSuitable for travelers valuing location and home amenities. Familiarize yourself with self-check-in; inspect unit condition carefully as maintenance varies.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located?
Located near Shinsaibashi Station with easy walking access to landmarks. The location dimension scores 8.7, and “excellent location” is frequently praised across 80 reviews.
policyWhat are check-in/check-out times? Is there a front desk?
Check-in is at 17:00 and check-out at 11:00. There is no front desk; guests use self-check-in via a private entrance with 24-hour security. Response may be slower if equipment malfunctions.
roomWhat room types and amenities are available?
Mainly apartment-style units with full kitchens (microwave, kettle), AC, private entrance, and free internet. The rooms dimension scores 8.2, with guests praising the spacious layout and comfortable beds.
familyIs this hotel suitable for families with children?
The policy explicitly states children are not allowed. Although some reviews come from family trips, age restrictions apply, so please verify before booking.
serviceWhat services are provided? Are towels replaced daily?
Offers 24-hour security, professional cleaning, and disinfected rooms. However, there is no front desk, and guests report no daily towel service or luggage storage. Service scores 8.2.
facilityHow are hygiene and safety measures?
Rooms are professionally cleaned, disinfected, and sealed after cleaning, with sanitized tableware and smoke alarms. Environment scores 9.2 and cleanliness 8.7, though some units still report mold or dust corners.
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