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The Jay, Autograph Collection

★★★★·9.1/ 10Excellent
AAutograph Collection·Marriott Bonvoy·Hotels
1989 opened · 2023 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 42 facilities +
Review
Property information · Agoda

At The Jay, Autograph Collection, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at The Jay, Autograph Collection come furnished with air conditioning to cater to your needs and comfort. A few accommodations at The Jay, Autograph Collection also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

Marriott Bonvoy · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastNot included
Lounge accessConditions apply

Lounge access at select properties

Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 259 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, stylish renovation, spacious rooms, and exceptional service. Common complaints include inconsistent bed firmness, low water pressure, billing disputes (minibar/umbrella), and rare cleaning lapses.

Dimension scores · cross-source

Location10.0
Service9.0
Cleanliness9.0
Surroundings9.0
Value9.0
Facilities8.8
+ PraisedStunning views and modern design · Friendly and professional staff · Luxuriously renovated facilities · Convenient location
- ComplaintsSome rooms are small/cramped · Expensive and restricted parking · Occasional housekeeping lapses · Poor front desk interactions

KEYIdeal for design-conscious travelers. Verify bedding preferences, check bills carefully, and note occasional cleaning inconsistencies.

FAQ · grounded in hotel data & reviews

locationHow is the location? What amenities are nearby?+
Located in the Financial District with a perfect 10.0 score, it is within walking distance to Chinatown and Union Square, offering easy access to major attractions.
roomWhat are the room conditions? Any noise or cleaning issues?+
Rooms are spacious and modern with high cleanliness scores, though some guests noted noise issues and rare cleaning lapses, so request a quiet room if sensitive.
serviceHow is the service level?+
Service scores 9.0 out of 10, with guests praising the enthusiastic, proactive staff for providing exceptional experiences across all interactions.
coupleIs it suitable for couples? Any features?+
Highly recommended by couples for its luxurious design and stunning bay/city views, though some note that certain room types may feel compact.
businessIs it convenient for business travel? Are there office needs?+
Ideal for business due to its Financial District location near major corporate offices. Business travelers appreciate the spacious rooms, but some note poor soundproofing.
familyIs it convenient for families with kids? Are facilities kid-friendly?+
Pet-friendly with family rooms and praised service, but suites may lack twin beds for kids, and valet parking can be slow, so plan accordingly.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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