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Comfort Franca

★★★·8.3/ 10Recommended
CComfort·Choice Privileges·Hotels
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 46 facilities +
Review
Property information · Hotelbeds

This hotel, located in Franca, is approximately 400 km from São Paulo and 3 km from Unifran. The Franca shopping center is easily accessible within 2 minutes, while the Calçado shops are about 8 minutes away. Conveniently located near the Candido Portinari and Eng. Ronan Rocha motorways, the hotel offers a restaurant serving various culinary specialties, a conference room with internet access (for an additional fee), room and laundry services, and on-site garage and parking (additional fee applies). Each welcoming room features an en-suite bathroom with a hairdryer, complimentary internet access, satellite/cable TV, a desk, a fridge, an answering machine, and an alarm call service. Individually regulated air conditioning is also provided. Guests can enjoy the outdoor swimming pool and gym. We emphasize that the contracted daily rate is for 24 hours, with check-in from 2 p. m. and check-out until 12 p. m. The interval of up to 3 hours between guests' departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitizing, and tidying up the unit, ensuring the maintenance of our standard of excellence

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Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests praise the excellent location, cleanliness, comfortable rooms, and friendly staff, with good breakfast quality. Main complaints focus on aging facilities, including noisy/broken AC, door card demagnetization, poor pool hygiene, and worn bedding.

Dimension scores · cross-source

Location8.5
Service8.4
Wi-Fi8.2
Surroundings8.2
Rooms8.1
Cleanliness8.1
Facilities7.7
Value7.6
+ PraisedExcellent location and convenient highway access · High-quality and varied breakfast · Clean, comfortable rooms with good bedding · Friendly and attentive staff
- ComplaintsOutdated, noisy, or malfunctioning air conditioning · Pool cleanliness needs improvement · Aging rooms and facilities requiring renovation · Restaurant or room service hours shortened without notice

KEYSuitable for those valuing location and service over new facilities. Guests sensitive to AC noise, door locks, or pool hygiene should verify conditions beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are the nearby amenities?+
The hotel boasts an excellent location near Franca City Hall and shopping areas, just 700m from the university. Free parking makes it ideal for exploring the city.
diningWhat is the breakfast quality and dining options?+
Guests praise the good quality continental buffet and Italian dining options. However, note that some reviews mention the restaurant may be closed on Sundays without notice.
roomAre rooms well-equipped? How about soundproofing and AC?+
Rooms feature AC, cable TV, and work desks with good cleanliness. Main complaints involve aging facilities like noisy/broken AC, door cards demagnetizing easily, and poor blackout curtains.
serviceHow is the staff service and professionalism?+
Staff are generally praised as friendly and professional. However, some guests reported issues with responsibility shirking and early closure of room service.
familyIs this hotel suitable for families with children?+
The hotel allows pets, offers spacious clean rooms and rich breakfasts, suitable for families. Note that pool hygiene is poor, and booking errors regarding extra beds have occurred.
coupleHow is the experience for couples? Is it quiet?+
Couples appreciate the good structure and quiet, comfortable rooms. Main complaints focus on service details like staff shirking responsibility, lock failures, and poor pool hygiene.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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