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Hotel Reforma

★★★
·Hotels
Meeting rooms24-hour front deskLuggage storageFree WiFiMeeting roomsSmoke-free propertyAll 8 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location, colonial charm, and friendly staff. Major complaints involve poor maintenance: dirty or closed pool, insects in rooms, broken AC, noise, lack of elevator/parking, and inconsistent cleanliness.

Dimension scores · cross-source

Location9.4
Value8.2
Service8.2
Cleanliness8.0
Rooms7.9
Wi-Fi7.4
Facilities7.4
PraisedExcellent central location with convenient surroundings · Friendly and responsive staff · Beautiful traditional colonial architecture · Good value for money
ComplaintsPool often under maintenance or dirty · Aging building, no elevator, and malfunctioning facilities · Inconsistent room cleanliness with occasional pests · Poor soundproofing and external noise

KEYSuitable for location-focused travelers valuing charm over luxury. Avoid if sensitive to noise, cleanliness, or lacking amenities like elevators/parking.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
The location is excellent (9.4/10). It is centrally located, within walking distance of the Tehuacán-Cuicatlán Biosphere Reserve and St. Isabel Church, with convenient access to surrounding amenities.
serviceHow is the front desk service?
Front desk service is highly praised (8.2/10). Guests appreciate the friendly, responsive staff who offer tour and ticket assistance, making it a key highlight of the stay.
roomWhat are the room facilities like? Is there an elevator?
Rooms feature flat-screen TVs, free WiFi, and desks with daily housekeeping. However, there is no elevator, and some guests report aging facilities like broken ACs, so those with mobility issues should be cautious.
facilityIs the swimming pool open? How is the water quality?
Pool conditions are inconsistent and a major complaint. Many guests report poor water quality, frequent closures, or lack of maintenance. While the colonial courtyard is charming, the pool experience varies, so don't rely on it.
pros_consWhat are the main pros and cons of this hotel?
Pros: Excellent location (9.4/10), unique colonial architecture, and friendly staff. Cons: Aging facilities (broken AC, no elevator), cleanliness issues (pests, stains), poor soundproofing, and pool maintenance problems. Experiences vary significantly due to upkeep.
policyWhat are the check-in and check-out times?
Check-in is after 15:00 and check-out is before 12:00. The hotel offers free self-parking, luggage storage, and a 24-hour front desk for convenient arrival and departure.
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