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Grand Hotel & Casino

★★★★·8.5/ 10Recommended
·Hotels
74 rooms· Check-in 02:00 PM / out 11:00 AM
Air conditioningSwimming poolLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 35 facilities +
Review
Property information · Agoda

Grand Hotel and Casino provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal luggage is achievable at Grand Hotel and Casino due to the hotel's laundry service ensuring your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Grand Hotel and Casino is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Grand Hotel and Casino, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker and mini bar at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an amazing evening effortlessly! Have an enjoyable night without venturing beyond the premises at bar and casino. Indulge in the numerous pursuits available at Grand Hotel and Casino. Unwind after a long day by stopping by massage, spa and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 197 guest reviews · multi-source · as of 2026-07-17

Guests praise the stunning harbor views, central location, and friendly staff. Common complaints include intermittent hot water, slow Wi-Fi, noise from nearby ships or venues, aging facilities, and concerns over value for money.

Dimension scores · cross-source

Location9.3
Service8.6
Cleanliness8.4
Rooms8.0
Value7.9
Facilities7.8
+ PraisedExcellent location · Friendly & professional staff · Stunning sea views & sunsets · High-quality restaurant food
- ComplaintsAging facilities & maintenance needed · Noise from shipyard & casino smoke · Inconsistent breakfast service · Value for money & extra fees

KEYSuitable for those prioritizing views and location. Request high-floor rooms away from noise sources; verify Wi-Fi and hot water reliability beforehand.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What attractions are nearby?+
Excellent central location near Parliament House and National Museum. Guests praise the stunning harbor views and easy access to Port Vila's main attractions.
diningWhat are the dining options? How is the breakfast quality?+
Features Crystals Restaurant with French influences and Hemisphere Bar. Most guests find breakfast good, though some business travelers note quality fluctuations and limited variety.
coupleIs it suitable for couples? What are the room views like?+
Highly recommended. 96 couple travelers praised the seaside location and room views. Rooms feature private balconies with panoramic harbor scenery.
businessIs it convenient for business travel? How are the internet and service?+
Convenient central location with professional staff. However, note that Wi-Fi can be slow or intermittent despite free wired internet; facilities show signs of aging.
familyAre there any precautions for families with children?+
Children are allowed, but family entertainment is limited. Main concerns include night noise (construction/clubs) and occasional cleaning lapses. Request a quiet room in advance.
roomHow are the room facilities? Any downsides?+
Spacious, modern rooms with marble bathrooms and AC. However, facility score is 7.8 due to aging; some rooms suffer from casino smoke, and maintenance issues like leaks or pests were reported.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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