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Crossroads Inn & Suites

★★·8.7/ 10Recommended
·Motels
Offsite parking discounted rates availableAir conditioningSwimming poolLift / ElevatorFax/photocopyingFacilities for disabled guestsAll 42 facilities +
Review
Official

Enjoy recreational amenities such as a fitness center and seasonal outdoor pool. This hotel also offers complimentary Wi-Fi, a cozy lobby fireplace, and a vending machine. Start your day with a complimentary self-serve breakfast, served daily from 7:00 AM to 10:00 AM. Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self-parking is available onsite. Make yourself at home in one of the 78 comfortable guestrooms, each featuring a refrigerator and flat-screen television with cable programming. Stay connected with complimentary Wi-Fi. Bathrooms offer shower/tub combinations, complimentary toiletries, and hair dryers. A desk, microwave, and phone with free local calls add to your convenience. Located in the heart of downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. This hotel is conveniently located 0. 7 miles from SkyPark and 0. 7 miles from the Gatlinburg Space Needle, placing you close to all the action.

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests consistently praise the clean rooms, comfortable beds, friendly staff, and convenient parking. The main drawbacks are a very basic breakfast (muffins and coffee only), an isolated light-industrial setting with few walkable attractions, and occasional issues with odors, noise, or minor maintenance. Overall, it offers solid value for short stays or transit.

Dimension scores · cross-source

Rooms9.0
Cleanliness9.0
Service8.9
Facilities8.7
Value8.6
Wi-Fi8.4
Location8.4
PraisedCleanliness & Comfort · Friendly Staff · Free Laundry · Easy Parking
ComplaintsOdors/Smoke Smell · Dated/Noisy Facilities · Basic Breakfast · Remote Location

KEYBest for short stays or transit travelers. Guests seeking varied breakfast, walkable surroundings, or fully updated rooms may want to manage expectations.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?
It is a short walk from downtown Gatlinburg and 1 mile from Great Smoky Mountains National Park. While the surroundings are industrial with few walkable options, it is convenient for driving to Pigeon Forge and Dollywood.
diningWhat is included in the breakfast?
Breakfast is very basic, offering only muffins and coffee, which are sometimes out of stock. Rooms include a microwave, fridge, and complimentary morning coffee for those planning to eat out.
roomWhat are the room facilities and service like?
Rooms score 9.0 for cleanliness and comfort, featuring cable TV, free WiFi, and kitchenettes. Staff service scores 8.9 for being friendly, though some guests note hard beds or poor blackout curtains.
facilitiesWhat leisure facilities does the hotel offer?
Facilities include an outdoor heated salt-water pool, fitness center, and laundry rooms. It also offers free wired internet, elevators, and wheelchair accessibility for guest convenience.
policyWhat are the check-in/out times and pet policy?
Check-in is at 16:00 and check-out at 11:00. Children are allowed, but pets are not permitted. Parking is available for a surcharge.
businessIs this hotel suitable for business travelers?
Suitable for short business stays with free WiFi (8.4), laundry, and kitchenettes. The convention center is a 15-minute walk away, but the isolated industrial setting lacks walkable entertainment for longer trips.
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