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Hotel y Aguas Termales de Chignahuapan

★★★★★·8.6/ 10Recommended
·Hotels
📍Barrio de Tenextla · Chignahuapan ↗
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableHealth or beauty spa nearbySwimming poolFamily roomsLift / ElevatorFacilities for disabled guestsAll 42 facilities +
Review
04

Guest scores & sentiment

From 180 guest reviews · multi-source · as of 2026-07-19

Guests praise the in-room thermal tubs, spaciousness, and inclusive meals as great value for relaxation. Complaints focus on cold rooms lacking heating, aging furniture/mattresses, overcrowding on weekends, and occasional service or hygiene issues.

Dimension scores · cross-source

Facilities8.3
Cleanliness8.3
Surroundings8.2
Service8.1
Location8.0
Value7.1
＋ PraisedThermal pools & in-room jacuzzis · Three-meal inclusive buffet · Spacious rooms & tranquil nature · Friendly staff & reception
－ ComplaintsInconsistent restaurant service & efficiency · Crowded pools & limited privacy · Cleaning lapses & aging room amenities · High price raises value-for-money concerns

KEYIdeal for budget thermal retreats. Avoid weekends, bring warm clothes, and expect some facility aging.

FAQ · grounded in hotel data & reviews

facilityWhat recreational facilities does the hotel offer?＋
The hotel features luxurious amenities including in-room thermal tubs, sauna, massage services, and tennis courts. It also offers an indoor pool, playground, and is near the Horguito Sanctuary for relaxation. (Basis: intro, facilities, reviews)
diningWhat about dining? Is breakfast included?＋
Guests highly praise the high value of three meals included. The restaurant serves authentic Mexican and Puebla dishes. Complimentary breakfast is delicious, though weekend crowds may affect dining experience. (Basis: reviews, intro)
pros_consWhat are the main pros and cons of this hotel?＋
Pros: In-room thermal tubs, spacious rooms, beautiful nature, and good value with meals. Cons: Cold rooms in winter, aging facilities, weekend overcrowding, and occasional hygiene or service issues. (Basis: reviews)
familyIs it suitable for families? What facilities are there?＋
Highly suitable for families. 78 family travelers appreciate the tranquil environment and thermal facilities. The hotel offers a playground, family rooms, and inclusive meal buffets, though pools may be crowded on weekends. (Basis: segments, facilities, reviews)
coupleHow is the experience for couples?＋
46 couple travelers praise the thermal facilities, comfort, and value. It's romantic, but avoid weekends due to overcrowding. Note that some rooms have poor network signals. (Basis: segments, reviews)
policyWhat are the check-in and check-out times?＋
Check-in is at 15:00 and check-out is at 12:00. Children are allowed, but pets are not. Front desk has limited hours, so plan accordingly. (Basis: policy)
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