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Ixtapa Palace

★★★★·8.3/ 10Recommended
·Hotels
📍Paseo de las Garzas · Ixtapa ↗
📞7551151091
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolAll 81 facilities +
Review
Official

The Ixtapa Palace offers a charming, traditionally Mexican atmosphere, perfect for relaxation or enjoying the tropical surroundings and activities. The hotel's newest attraction, Magic World Water Park, provides fun for all ages with features like a pirate village, a 130-meter ship channel, and a 20-meter pirate ship with slides. A 17-meter artificial mountain boasts high-speed slides, alongside a wave pool and hot tub. Open Tuesday to Sunday, 10 am to 5 pm. More details at www. mundomagicoixtapa. com.

04

Guest scores & sentiment

From 203 guest reviews · multi-source · as of 2026-07-17

Guests praise friendly staff, clean facilities, convenient location, and value. Main complaints involve older rooms, hard mattresses, basic kitchenettes, and inconsistent hot water.

Dimension scores · cross-source

Service8.0
Cleanliness7.4
Surroundings7.4
Facilities7.1
Value7.0
Location7.0
＋ PraisedFriendly and attentive staff · Multiple pools and water slides · Spacious, clean rooms with kitchenettes · Walking distance to beach and shopping
－ ComplaintsAging facilities and non-functional attractions · Hard mattresses and noisy appliances · Door locks and security concerns · Occasional slow maintenance response

KEYSuitable for budget travelers seeking pool relaxation and local exploration. Manage expectations regarding older hardware; verify kitchen specs if needed.

FAQ · grounded in hotel data & reviews

policyWhat are the check-in and check-out times? Are pets allowed?＋
Standard check-in is at 16:00 and check-out at 10:00. Children are welcome, but pets are not permitted due to hygiene and safety policies.
locationHow is the hotel's location and is transportation convenient?＋
The hotel enjoys a convenient location with a dimension score of 7.0. Guests note its proximity to beaches and shopping areas, though some walking paths to the beach have obstacles.
diningWhat dining options are available and how is the restaurant rated?＋
The hotel features an on-site restaurant and terrace, with basic kitchenettes in rooms. Among two hundred reviews, the restaurant receives high praise, though kitchenettes are noted as basic.
roomWhat are the room facilities like and what are the main pros and cons?＋
Rooms feature air conditioning, satellite TV, and soundproofing. While spacious and clean, some guests note firm mattresses, inconsistent hot water, and aged furnishings.
familyIs this hotel suitable for families with children?＋
Highly recommended. Over one hundred family travelers praise the multiple pools, water slides, and family rooms. Note that some water attractions may occasionally close and maintenance response varies.
coupleHow is the experience for couples, and is the environment quiet?＋
Thirty-eight couples appreciate the friendly staff and pool-dining experiences. However, some rooms report AC noise or nighttime disturbances, so request a quiet room in advance.
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