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Hotel Boutique TerraNova

★★★·8.5/ 10Recommended
·Hotels
📍Calle 3 Sur, entre Calles 6 Sur y 8 Sur, Tulum, QROO, 77760 · Tulum ↗
GardenLuggage storageTerraceFree WiFiDesignated smoking areaParking (limited spaces)All 10 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests highly praise the hotel's location in La Veleta, its tranquil jungle-like atmosphere, and the exceptional service and local recommendations from staff members Rafa and Franco. Common complaints include weak WiFi in some rooms, narrow stairs without an elevator, and occasional maintenance issues like drainage or mold.

Dimension scores · cross-source

Wi-Fi9.7
Service9.7
Cleanliness9.5
Rooms9.4
Value9.3
Location9.2
Facilities9.2
＋ PraisedHelpful and friendly staff · Lush garden and tranquil atmosphere · Good location yet quiet · Beautiful decor and comfort
－ ComplaintsUnstable WiFi in some rooms · No fridge in room · Non-private parking · Shower drainage issues

KEYIdeal for travelers seeking tranquility and local culture. Not suitable for those with mobility issues due to narrow stairs and no elevator. Check WiFi signal before booking.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and nearby transport?＋
Located in Tulum's La Veleta district, within walking distance to several restaurants in a quiet, safe setting. Popular attractions like the national park, Mayan Ruins, and the beach are a short drive away. The location dimension scores 9.2 across 75 reviews.
serviceHow is the service quality?＋
Guests praise the warm and professional staff, with Rafa and Franco frequently offering practical local recommendations. The service dimension scores 9.7, highlighted as a top strength across 75 reviews.
roomAre the rooms spacious and comfortable? What amenities are included?＋
Rooms are generally spacious and clean, featuring free WiFi, daily housekeeping, complimentary bottled water, and toiletries. Some rooms may lack a mini-fridge, and occasional drainage or mold issues have been noted; please inform staff upon check-in.
facilityWhat public facilities and features does the hotel offer?＋
The hotel offers an outdoor pool, terrace, and lush tropical garden. Upper floors are accessible by stairs only without an elevator; luggage storage and free self-parking are provided, though spaces are limited. The facilities dimension scores 9.2.
policyWhat are the check-in/check-out times? Are children or pets allowed?＋
Check-in is at 14:00 and check-out at 11:00. Children are not permitted, but pets are welcome. The front desk operates limited hours, so please confirm your arrival plans in advance.
coupleIs this hotel suitable for a couples' getaway?＋
Highly recommended. Among 49 reviews from couples, guests praised the tropical garden atmosphere, pool, and design. The quiet, safe location and walkable dining make it ideal for romantic getaways.
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