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Hotel Carlton

★★★★★·9.2/ 10Excellent
·Hotels
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 58 facilities +
Review
Official

At Hotel Carlton, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Amenities at car hire offered by Hotel Carlton simplify the organization of your excursions, tourist activities, and other adventures in Bilbao. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Hotel Carlton. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a coffee or tea maker, bottled water and mini bar.Hotel Carlton offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Hotel Carlton, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.At Hotel Carlton, guests can take pleasure in the delightful recreational amenities provided for their entertainment.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 596 guest reviews · multi-source · as of 2026-07-04

Guests praise the central location, classic architecture, and helpful staff. Breakfast is generally well-received. Common complaints include outdated room facilities, poorly designed bathrooms, AC noise, limited water/coffee supplies, and parking difficulties.

Dimension scores · cross-source

Location9.8
Surroundings9.6
Facilities9.0
Cleanliness9.0
Service8.4
Value8.2
PraisedExcellent location · Great breakfast · Spacious and comfortable rooms · Elegant historic atmosphere
ComplaintsOutdated facilities needing renovation · Difficult and expensive parking · Cramped or inconvenient bathrooms · Inconsistent service responsiveness

KEYSuitable for those valuing location and classic ambiance. Check room condition beforehand; sensitive to noise/bathrooms should choose carefully.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
Located in the city center with excellent accessibility (score 9.8). It is near Gran Vía and the Guggenheim Museum, making it ideal for sightseeing.
diningHow is the breakfast? What dining options are there?
Breakfast is diverse and delicious, highly praised. The on-site restaurant serves daily changing Basque and international dishes, plus an on-site coffee shop.
businessIs it suitable for business travel? Are there office facilities?
Highly suitable. It features a business center with free internet and printers. Free Wi-Fi is available throughout, along with 24-hour room service.
familyAre children allowed? Are family rooms available?
Children are welcome. Family rooms are available, and some guests found them spacious. However, note that some bathrooms are narrow, so families with toddlers should verify details.
coupleHow is the experience for couples?
Couples highly praise the grand classic atmosphere and central location. Rooms are elegantly designed with AC and flat-screen TVs, offering a romantic stay.
roomWhat is the condition of the room facilities? Any notes?
Rooms are elegantly decorated with AC, TV, and private bathrooms. However, some guests noted outdated facilities, cramped bathrooms, AC noise, or limited water supply.
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