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The Old Mill

★★★★·9.1/ 10Excellent
·Guest houses
Offsite parking discounted rates availableParkingStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedAll 28 facilities +
Review
Official

Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this establishment. The establishment's common areas include Wi-Fi internet connection. This hotel offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. A fee may be chargeable for some services.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff, scenic location, and excellent breakfast. Common complaints include outdated decor, cramped 'Lodge' rooms resembling portacabins, difficult parking, noise issues, and occasional hygiene concerns.

Dimension scores · cross-source

Facilities8.8
Cleanliness8.8
Surroundings8.8
Location8.0
Service7.0
Value6.0
PraisedBeautiful riverside location · Friendly and helpful staff · Excellent breakfast · Comfortable beds
ComplaintsOutdated decor needing renovation · Poor soundproofing · Small and hot Lodge rooms · Hygiene and cleanliness issues

KEYSuitable for those valuing service and views. Verify room type to avoid inferior 'Lodge' units; consider parking constraints.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located by the river, it is 5 miles from Durham Cathedral and University. Guests praise the scenic and convenient location.
diningHow is the breakfast and dining experience?
Breakfast is highly praised as delicious and abundant. Staff are friendly, enhancing the dining experience in the restaurant or conservatory.
coupleIs it suitable for couples?
Highly suitable. Couples love the riverside views, friendly staff, and breakfast. Some renovated rooms offer added comfort.
familyIs it convenient for families?
Families can stay, but parking is difficult. While beds and breakfast are good, some report outdated facilities, poor soundproofing, and dampness in annex rooms.
roomWhat are the room facilities like? Any cautions?
Rooms have Wi-Fi, TV, and tea/coffee. However, 'Lodge' rooms are criticized as cramped and basic, with issues in soundproofing and hygiene details.
serviceHow is the hotel service?
Service score is 7.0. Guests consistently praise the friendly, professional, and attentive staff across reception and dining.
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