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Somerset Grand Citra Jakarta

★★★★·8.6/ 10Recommended
·Hotels
1996 opened· 163 rooms· Check-in 02:00 PM / out 12:00 PM
Annual carbon offsetsSustainability/community reinvestment (10% revenue or more)Arcade/game roomComprehensive recycling policyElectric car charging stationNo single-use plastic soda bottlesAll 79 facilities +
Review
Official

Somerset Grand Citra Jakarta offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi offerings at the hotel enhance the ease of discovering Jakarta. Visitors can take advantage of complimentary parking directly at the hotel. The accommodating team at the reception will aid you with amenities such as luggage storage. Traveling with minimal baggage is achievable at Somerset Grand Citra Jakarta, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Somerset Grand Citra Jakarta is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and blackout curtains for guest convenience and satisfaction. At Somerset Grand Citra Jakarta, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, instant coffee and instant tea at your disposal. Somerset Grand Citra Jakarta offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. No matter your specific dietary needs, rest assured that you will enjoy a delicious meal at Somerset Grand Citra Jakarta, as they offer an array of kosher and halal choices. Somerset Grand Citra Jakarta provides a superb assortment of leisure amenities for guests to enjoy. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise spacious rooms, full amenities, and prime location near Lotte Mall. Staff service is generally positive. Common complaints involve poor maintenance in older units, broken facilities, long elevator waits, and limited breakfast options.

Dimension scores · cross-source

Surroundings9.4
Location8.9
Service8.2
Value8.1
Facilities8.1
Cleanliness8.0
Rooms7.2
PraisedSpacious rooms with full amenities · Excellent location next to mall · Kid-friendly with pool and play areas · Well-equipped kitchens for cooking
ComplaintsAging building, some rooms dirty · Facility malfunctions (dryers, elevators) · Inconsistent cleaning standards · Delayed deposit refunds or service

KEYIdeal for families/long stays; choose renovated rooms. Check elevator efficiency and breakfast variety.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
The location is excellent with an 8.9 rating. It is adjacent to Lotte Mall for shopping and dining, and close to the embassy district.
roomAre the rooms spacious and well-equipped?
Guests praise the spacious rooms equipped with full kitchens and laundry facilities, ideal for extended stays. However, some older units may have maintenance issues.
diningHow is the breakfast? What dining options are there?
Breakfast is available at a surcharge, though some guests note limited variety. The hotel features The Den by Kalala restaurant, cafes, and a poolside bar.
facilityWhat fitness and recreational facilities are available?
With a facility score of 8.0, it offers an outdoor pool, gym, tennis court, arcade, playground, basketball, and table tennis.
serviceIs the service response fast?
Service scores 8.2 with friendly staff. However, some guests report slow cleaning response and delayed supply replenishment, so communicate needs early.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 12:00. Express services and 24-hour front desk are available for convenience.
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