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Imperial Hotel & Spa

★★★★·9.4/ 10Excellent
·Hotels
2009 opened · 2019 renovated· 40 rooms· Check-in 02:00 PM / out 12:00 PM
Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageAll 79 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Imperial Hotel & Spa. Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Hanoi becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Imperial Hotel & Spa with convenient amenities like room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. For visitors wishing to smoke, designated smoking zones can be found. At Imperial Hotel & Spa, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. A few accommodations within Imperial Hotel & Spa offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as daily newspaper, television, in-room video streaming and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. Begin your day with a scrumptious on-site breakfast available each morning at Imperial Hotel & Spa. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub, steam room, spa and sauna on your final days.

04

Guest scores & sentiment

From 764 guest reviews · multi-source · as of 2026-07-03

Guests praise the exceptional, personalized service, prime Old Quarter location, and spacious, clean rooms. Common complaints include the hidden entrance, poor natural light in lower-floor rooms, outdated decor, Wi-Fi issues, and lack of halal options.

Dimension scores · cross-source

Service9.5
Location9.4
Value8.9
Cleanliness8.9
Surroundings8.8
Facilities8.4
Rooms4.0
PraisedEnthusiastic and detailed staff service · Prime yet quiet location · Rich and convenient nearby dining · Good quality breakfast
ComplaintsAging or faulty facilities · Odors or drainage issues · Difficult taxi access on weekends · Unstable Wi-Fi signal

KEYIdeal for those valuing service and location. Book higher floors for light; Muslims should note no halal options.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of the Old Quarter near Hoan Kiem Lake with a 9.4 location score. The entrance is hidden in an alley, making vehicle access difficult; contact the front desk for luggage assistance.
serviceWhat is the quality of the hotel's service?
Service scores 9.5 out of 10. Staff are praised for being enthusiastic, professional, and personalized, offering assistance with transport, tours, and currency exchange via the 24-hour front desk.
diningIs the breakfast and dining variety rich? Are there halal options?
Breakfast is highly rated for its variety and taste. The hotel features a restaurant, bar, and coffee shop with room service. However, please note that no halal food options are currently available.
roomAre the rooms spacious and clean? What should I watch out for?
Rooms are generally spacious and clean with a cleanliness score of 8.9. However, some lower-floor rooms may have poor lighting or no windows, and facilities can feel dated. Request specific preferences to avoid noise or drainage issues.
facilityWhat leisure and business facilities does the hotel offer?
The hotel offers a business center and meeting facilities for work. For leisure, there is a sauna, steam room, massage services, and a terrace nearby, along with access to health spas.
businessIs it suitable for business travel? How is the network and workspace?
Suitable for business due to its prime location and attentive service. However, Wi-Fi can be unstable or slow, potentially affecting work. The breakfast hall is limited in space, so consider dining off-peak.
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