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Holiday Inn Express Cardiff Bay by IHG

★★★·8.8/ 10Recommended
HHoliday Inn Express·IHG One Rewards·Hotels
1998-08-11 opened· 79 rooms· Check-in 03:00 PM / out 11:00 AM
Express check-outFree breakfast24-hour front deskLuggage storageExpress check-in/check-outTerraceAll 31 facilities +
Review
Official

-Let me be the first to welcome you to our hotel .... (use name) -We are ideally located within a ten minute walk of Cardiff Bay where you can find many of the city's attractions, including the iconic Wales Millennium Centre, Mermaid Quay and Techniquest -The hotel is actually on the route of the Wales Coastal Path, which is over 800 miles long. -We are within walking distance of Cardiff City Centre and to St Davids Shopping Centre, which has many famous stores, such as John Lewis, Debenhams and many choices of restaurants -Getting around Cardiff from our hotel is easy as we are ten minutes from the Bay and twenty minutes from the centre of the city on foot. We can easily organise a taxi to take you straight to your destination. -Parking is available on site and is charged at gbp 10 per night - We do allow 1 pet per room which is charged at an additional GBP 15 - We have 6 accessible rooms in the hotel - We offer an All Day Dining menu which can be ordered at the hotel bar. - There is outdoor seating available overlooking the East Dock of Cardiff Bay where you can watch some of the local wildlife -

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 334 guest reviews · multi-source · as of 2026-07-09

Guests praise friendly staff and the convenient location between the city center and bay. Common complaints include faulty AC, inconsistent breakfast quality, paid parking with limited spaces, and occasional maintenance issues.

Dimension scores · cross-source

Service8.6
Cleanliness8.6
Location8.4
Surroundings8.4
Value8.0
Facilities7.9
Rooms7.7
PraisedConvenient location · Friendly staff · Abundant breakfast · Good value
ComplaintsPaid parking · Overheating/AC failure · Outdated facilities/cleaning issues · Paid Wi-Fi

KEYSuitable for those valuing location and service. Confirm AC status, avoid peak breakfast times, and budget for parking.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?
Located conveniently between the city center and bay (score 8.4). Cardiff Bay Water Feature, Mermaid Quay, and Wales Millennium Centre are within walking distance.
diningIs breakfast included and how is the quality?
Complimentary buffet breakfast is included. While variety is good, some guests note inconsistent service or crowded spaces. Arrive early to avoid queues.
businessIs it suitable for business travel? Are there office facilities?
Ideal for business with a business center, banquet hall, and express check-in/out. Staff service is highly rated (8.6), but street-facing rooms may have noise.
familyAre children allowed to stay at this hotel?
According to hotel policy, children are not allowed. Please verify this restriction before booking to avoid issues.
roomHow are the room facilities? Is there an AC issue?
Rooms are clean and comfortable (score 7.7), but some guests report AC failures or high temperatures in summer. Request temperature-sensitive rooms or lower floors to reduce noise.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 11:00. Express services are available for efficient processing.
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