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Cabañas Santa Cruz

★★★·8.4/ 10Recommended
·Hotels
Proposal/romance packages availableFree beach cabanasHealth or beauty spa nearbyGardenSaunaTerraceAll 30 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location, spacious clean rooms, and friendly staff. Major complaints include poor pool maintenance, cold water, outdated facilities, missing AC, and noise issues.

Dimension scores · cross-source

Service8.3
Location7.9
Cleanliness7.6
Rooms7.4
Value7.3
Facilities7.1
PraisedConvenient location near markets and restaurants · Friendly and professional staff · Spacious and generally clean rooms · On-site parking available
ComplaintsPool water is cold, dirty, and needs maintenance · Aging facilities and insufficient general maintenance · Nighttime noise and poor hallway soundproofing · Some rooms lack AC and breakfast is unavailable

KEYSuitable for those valuing location and space. Verify AC function before booking; expect pool issues and potential noise.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located centrally in Homún with a 7.9 rating for location. It offers free WiFi, tour assistance, and self-parking, plus nearby beach and natural pool amenities.
roomAre the rooms spacious and clean? What facilities are available?
Rooms are generally praised as spacious and clean (7.4 rating). All feature private patios and free WiFi. While comfortable pillows are noted, some rooms may lack AC or have outdated facilities.
serviceWhat is the staff service attitude like?
Staff attitude is friendly, scoring 8.3 in service dimensions. The front desk offers limited-hour tour assistance. However, some guests noted slow response times and insufficient first-aid preparedness.
facilityWhat is the condition of the pool and recreational facilities?
The hotel features an outdoor pool, sauna, steam room, and bike rentals. However, the main pool suffers from poor water quality, low temperature, and inadequate maintenance. Natural pools and gardens are also available.
diningWhat are the breakfast and dining options?
A cooked-to-order breakfast is available at Santa Cruz restaurant for a surcharge. No all-day dining is listed, so options may be limited. Reviews focus more on accommodation than food variety.
pros_consWhat are the main pros and cons of this hotel?
Pros: Excellent location, spacious/clean rooms, and friendly staff (8.3 service score). Cons: Poor pool maintenance/water quality, cold water, outdated facilities, missing AC, nighttime noise, and occasional cleaning issues.
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