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ZOO hotel

★★★★·8.1/ 10Recommended
·Hotels
Offsite parking discounted rates availableGuest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageAll 74 facilities +
Review
04

Guest scores & sentiment

From 78 guest reviews · multi-source · as of 2026-07-20

Guests frequently praise the friendly staff, convenient location, clean and comfortable rooms, and pleasant river views. However, negative feedback highlights recurring pest and hygiene issues, noticeable noise from events and hallways, inadequate breakfast with poor replenishment, occasional air conditioning failures, and the lack of an on-site restaurant.

Dimension scores · cross-source

Location9.7
Cleanliness9.3
Service8.8
Value8.5
Wi-Fi8.0
Facilities7.5
Rooms7.4
PraisedFriendly and helpful staff · Convenient location · Clean rooms · Well-received breakfast variety
ComplaintsNoticeable nighttime noise · Malfunctioning AC or stuffy rooms · Restaurant closed to guests · Room amenities mismatch expectations

KEYBest for travelers prioritizing location, river views, and helpful staff. Guests sensitive to noise, hygiene, or breakfast variety should review room conditions and dining options beforehand.

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