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Holiday Inn Augusta West I-20 by IHG

★★★·9.0/ 10Excellent
HHoliday Inn Hotels & Resorts·IHG One Rewards·Hotels
2005-11-10 opened· 130 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 50 facilities +
Review
Official

Holiday Inn Augusta West I-20 By IHG offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Experience the wonders of Augusta (GA) with ease by utilizing the services provided at car hire. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Holiday Inn Augusta West I-20 By IHG, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Holiday Inn Augusta West I-20 By IHG is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site shared kitchen provided at this location. Indulge in the numerous pursuits available at Holiday Inn Augusta West I-20 By IHG. Unwind after a long day by stopping by hot tub and spa to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 85 guest reviews · multi-source · as of 2026-07-19

Guests praise spacious, clean rooms, comfortable beds, and friendly staff, with good breakfast. Common complaints include maintenance issues (dirty carpets, AC noise), poor WiFi, thin walls, and check-in delays.

Dimension scores · cross-source

Location8.9
Surroundings8.8
Cleanliness8.7
Facilities8.6
Service8.3
Value8.0
PraisedExcellent breakfast with good service · Friendly and professional staff · Spacious and comfortable rooms · Clean indoor pool
ComplaintsMaintenance issues (AC/hot tub) · Poor staff attitude · Chaotic pool management at night · Hygiene and service response issues

KEYGood for families seeking space and service. Business travelers should verify WiFi; those sensitive to noise should inspect rooms carefully.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby attractions or facilities?
Conveniently located 6.4 km from Fort Gordon and near Augusta National Golf Club, with easy access to parking and shopping.
diningWhat dining options are available? How is the breakfast rated?
Kem’s serves American cuisine for breakfast and dinner. Guests praise the high-quality, varied breakfast (Value score: 8.0), though some note higher bar prices.
familyIs this hotel suitable for families? What family-friendly facilities are there?
Highly rated by 29 family guests for spacious rooms and beds. Offers kid meals, family rooms, and an indoor heated pool, though night pool management can be chaotic.
businessHow is the experience for business travelers? Is Wi-Fi and parking convenient?
Business guests appreciate free breakfast, cleanliness, and highway proximity. However, unstable Wi-Fi is a common complaint. Parking is available.
coupleIs it recommended for couples? Is the environment quiet?
Generally positive for 15 couple guests regarding renovated rooms and breakfast. However, poor soundproofing and pool occupancy by groups may affect privacy.
roomHow are the rooms? What about bedding and cleanliness?
Rooms are spacious, clean, and comfortable (Cleanliness score: 8.7). However, some guests report maintenance issues like dirty carpets or AC noise.
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