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Hotel Clara Luna

★★★★·9.0/ 10Recommended
·Hotels
📍Avenida Manuel Avila Camacho #42 · Xalapa ↗
📞52 22 81 67 80 00 ·Official site ↗
Check-in 03:00 PM / out 12:30 PM
Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorFax/photocopyingSoundproof roomsAll 41 facilities +
Review
Official

Situated a short 5-minute drive from Jalapa's vibrant city center, this elegant hotel offers convenient access to cultural attractions such as the Metropolitan Cathedral, Government Palace, and Teatro del Estado, all within a 15-minute radius. The coastal city of Veracruz is a scenic 90-minute drive away, and a bus stop is conveniently located right outside the hotel. Inspired by the golden age of Mexican music and the renowned composer Agustín Lara, the hotel boasts a minimalist architectural style. Renovated in 2009, this air-conditioned establishment features 19 well-appointed rooms, a restaurant and bar, a conference room, and convenient amenities such as a 24-hour reception, laundry service, Wi-Fi, and on-site parking. Each room offers a private bathroom with a shower and hairdryer, satellite TV, internet access, a telephone, and individually controlled air conditioning. Guests can choose between double and king-size beds. A continental breakfast is served daily.

04

Guest scores & sentiment

From 311 guest reviews · multi-source · as of 2026-07-09

Guests praise the central, quiet location and cleanliness. Common complaints include aging facilities, poor WiFi, inconsistent staff attitude, and maintenance issues like low shower pressure.

Dimension scores · cross-source

Location9.0
Value8.8
Service8.8
Cleanliness8.7
Surroundings8.6
Facilities8.5
＋ PraisedExcellent central location · Free parking available · Good overall cleanliness · Good value for money
－ ComplaintsAging facilities, musty carpets · Low shower pressure · AC or climate control issues · Uncomfortable beds

KEYSuitable for those valuing location and quiet. Expect aging facilities and verify WiFi/service reliability beforehand.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What attractions are nearby?＋
Located in the quiet heart of Xalapa, it offers easy walking access to the Science Museum and Botanical Garden.
pros_consWhat is the overall guest rating and common feedback?＋
Rated 8.4/10 with 99% recommendation. Pros: location, cleanliness, comfort. Cons: aging facilities, unstable WiFi, low shower pressure.
roomAre rooms well-equipped? How is the soundproofing?＋
Equipped with free wired internet, AC, and work desks. Some rooms have soundproofing, but noise issues were reported by some guests.
serviceHow is the service attitude?＋
Service score is 8.8. While many find staff friendly, some report cold attitudes or lack of training at the front desk.
facilityWhat convenient facilities are available?＋
Features an on-site art gallery, business center, car rental, and ironing services. Offers cashless payment and 24-hour security.
policyWhat are check-in/out times? Are pets allowed?＋
Check-in is at 15:00 and check-out at 12:30. Pets are not allowed, but children are welcome with family rooms available.
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