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Hotel Maria de Lourdes Cancun

★★★·8.0/ 10Good
·Hotels
📍Ave. Yaxchilan 80 A, SM 22, M14 Lte. 1,3,5, Cancun, QROO, 77500 ↗
24-hour front deskGardenLuggage storageTerraceFree WiFiConcierge serviceAll 16 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-13

Guests praise the central location, clean pool, and friendly staff, noting good value. Complaints focus on aging facilities, inconsistent service quality, poor Wi-Fi, unreliable hot water requiring manual activation, strict alcohol bans, and lack of an elevator.

Dimension scores · cross-source

Location8.5
Rooms7.8
Cleanliness7.8
Wi-Fi7.7
Value7.7
Service7.6
Facilities7.3
＋ PraisedExcellent location · High cleanliness · Good value for money · Ample parking
－ ComplaintsRude/arrogant front desk staff · Non-functional Wi-Fi · Inconsistent hot water · Poor facility maintenance

KEYSuitable for budget travelers valuing location. Expect aging facilities, verify hot water availability, and be cautious of rude reception staff.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What is nearby?＋
It boasts an excellent central location, just minutes from local attractions, making it highly convenient for exploring the city.
facilityDoes the hotel have a pool? Is it clean?＋
Yes, there is an outdoor pool and terrace. Guests highly praise the cleanliness of the pool for relaxation.
diningIs breakfast included? What dining options are there?＋
Breakfast is available at a surcharge. You can dine at the Cancún restaurant, enjoy drinks at the bar/lounge, or order room service.
policyAre pets or children allowed? Is there an alcohol ban?＋
Pets are not allowed. There is a strict alcohol ban noted by guests, and service experiences vary significantly.
roomHow are the room facilities? Is Wi-Fi stable?＋
Rooms are clean but show aging facilities like dirty ACs. Wi-Fi scores 7.7/10, with guests reporting unstable connections.
serviceWhat is the service attitude like?＋
Service is mixed. While many staff are friendly, some front desk attitudes are cold, leading to a 7.6 service score.
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