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AC Hotel by Marriott San Juan Condado

★★★★·8.9/ 10Recommended
AAC Hotels by Marriott·Marriott Bonvoy·Hotels
2017 renovated· Check-in 04:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorFacilities for disabled guestsAll 50 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. The hotel offers car hire amenities to assist you in discovering your desired offerings in San Juan. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out and safety deposit boxes to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, laundromat and dry cleaning service provided by hotel ensures your cherished travel garments stay spotless and accessible. The hotel's daily housekeeping ensures an excellent option for your stay. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Start your day stress-free at AC Hotel San Juan Condado as breakfast is made available for you on the premises. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 291 guest reviews · multi-source · as of 2026-07-10

Guests praised the prime Condado location, modern cleanliness, and helpful staff, especially the rooftop pool and gym. Common complaints involved the excessive $45 daily fee, poor AC control, thin walls, and limited storage.

Dimension scores · cross-source

Location8.8
Cleanliness8.7
Service8.5
Rooms8.3
Facilities8.2
Surroundings8.0
Value7.6
PraisedPrime location · Friendly staff · Excellent rooftop pool · Clean and modern rooms
ComplaintsLack of storage space · Musty odor in rooms · Resort fee disputes · Outdated facilities/maintenance

KEYSuitable for those valuing location and urban vibe over resort luxury. Check AC functionality and storage needs beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?
Located in the prime Condado district, just 5 miles from the airport and close to Old San Juan. It scores 8.8 for location, offering easy access to beaches and restaurants on foot.
pros_consWhat are the main pros and cons of this hotel?
Pros: Prime location, helpful staff (8.5), modern cleanliness (8.7), and great rooftop pool. Cons: High mandatory destination fees, AC control issues, poor soundproofing, and limited storage.
facilityWhat special facilities and fitness resources does the hotel offer?
Features include a highly rated rooftop pool and bar, a fitness center (8.2), business center, coffee shop, and terrace. Guests particularly praise the rooftop pool view and gym.
roomWhat are the room conditions? Is there a lack of storage space?
Rooms are modern and clean with flat-screen TVs and free WiFi (score 8.3). However, many guests report severely limited storage space, and some rooms have musty odors or outdated fixtures.
diningWhat dining options are available? How is the breakfast?
The hotel features AC Kitchen, AC Lounge, a coffee shop, and a snack bar. While some business guests found breakfast mediocre, dining convenience is recognized. Elite members may get breakfast benefits.
familyIs this hotel suitable for families?
The hotel allows children and pets, offering family rooms. Families (81 reviews) praised the location and rooftop pool, but should note limited storage and potential musty smells in some rooms.
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