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Pullman Kuala Lumpur City Centre Hotel & Residences

★★★★★·9.0/ 10Excellent
·Hotels
2002 opened · 2019 renovated· 607 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 59 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Kuala Lumpur.Parking is accessible, supplied by the hotel for guests who arrive by car.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services.Securing passes to the city's top attractions is simple with the hotel's ticket service and tours.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. Each morning at Pullman Kuala Lumpur City Centre Hotel and Residences Hotel, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.Indulge in the numerous pursuits available at Pullman Kuala Lumpur City Centre Hotel and Residences Hotel. Treat and spoil yourself by stopping at massage, hot tub, salon, spa and sauna for a memorable experience.Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 598 guest reviews · multi-source · as of 2026-07-04

Guests praise the strategic location, friendly staff, spacious rooms, and executive lounge. Common complaints include dated facilities, poor soundproofing, slow hot water, and cleaning issues.

Dimension scores · cross-source

Surroundings9.2
Location9.1
Cleanliness8.7
Service8.6
Facilities8.6
Value8.4
Rooms8.1
PraisedExcellent location near shopping malls · Clean rooms and comfortable bedding · Friendly and professional staff · Rich and delicious breakfast selection
ComplaintsAging facilities · Odors or dampness in some rooms · Unstable Wi-Fi connection · Severe hygiene issues in isolated cases

KEYSuitable for those valuing location and service. Those sensitive to noise or aged facilities should verify room conditions beforehand.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
The location is excellent with a 9.1 score. It sits opposite Pavilion Mall and near Twin Towers, ideal for shopping and sightseeing.
diningHow is the breakfast? What dining options are there?
Breakfast is abundant and delicious, highly praised by guests. There are 4 diverse restaurants on-site, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.
familyIs this hotel suitable for families with children? Are there kid-friendly facilities?
Highly recommended for families. It features a kids' club, kid meals, and family rooms. Guests appreciate the spacious rooms and warm staff, though some facilities are dated.
businessIs it convenient for business travel? How is the executive lounge?
Highly rated by business travelers. The strategic location near KLCC and the excellent executive lounge experience make it a top choice.
coupleIs it recommended for couples? Are the rooms quiet?
Recommended for its spacious rooms and shopping proximity. However, note that some guests reported poor soundproofing and AC noise, so request a quiet room.
roomWhat is the condition of the room facilities? Any precautions?
Rooms are generally spacious with good cleanliness (8.7). However, some facilities are dated, with reports of slow hot water or worn carpets, so inspect upon arrival.
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