JEN Penang Georgetown by Shangri-La
JEN Penang Georgetown by Shangri-La enjoys a prime location in Georgetown's commercial and shopping district, just a 20-minute drive from Penang International Airport. This hotel offers easy access to shops, businesses, historical sites, and the Bayan Lepas Industrial Zone, plus convenient connections to two local shopping malls. Guests can also utilize the complimentary shuttle bus to the beach. The hotel features an outdoor swimming pool, a 24-hour fitness center, a steam room, and sauna. Its 443 guest rooms and suites provide comfortable accommodations with panoramic city views.
Guest scores & sentiment
From 523 guest reviews · multi-source · as of 2026-07-05
Guests praise the prime central location next to malls and efficient transport. Rooms are modern and beds comfortable, with generally friendly staff. Common complaints include minor maintenance issues (stains, wear), limited storage, and occasional lapses in housekeeping speed or front desk responsiveness.
Dimension scores · cross-source
KEYIdeal for shoppers and foodies seeking convenience. Manage expectations regarding room details and communicate special requests early.
FAQ · grounded in hotel data & reviews
Room types · 8
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Apartment, 1 King Bed
<p><strong>1 King Bed</strong></p><p>646-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - Buffet breakfast, light refreshments, and separate check-in location</p><p><b>Layout</b> - Bedroom, living room, and dining area</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Kitchenette with refrigerator, microwave, cookware/dishware, and espresso maker</p><p><b>Sleep</b> - A down duvet, a pillow menu, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Washer/dryer, single sofa bed, and laptop-compatible safe; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Executive Suite, 1 King Bed
<p><strong>1 King Bed</strong></p><p>646-sq-foot room with city views </p><br/><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, espresso maker, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, a pillow menu, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, single sofa bed, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Family Room, 1 King Bed
<p><strong>1 King Bed</strong></p><p>344-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, single sofa bed, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →Family Room, 1 King Bed (Club)
<p><strong>1 King Bed</strong></p><p>344-sq-foot room with city views </p><br/><p><b>Club Level</b> - Buffet breakfast</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, twin sofa bed, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Deluxe Room, 1 King Bed
<p><strong>1 King Bed</strong></p><p>301-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Grab bar in shower</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →Deluxe Room, 1 King Bed (Club)
<p><strong>1 King Bed</strong></p><p>301-sq-foot room with city views </p><br/><p><b>Club Level</b> - Buffet breakfast and light refreshments</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Deluxe Room, 2 Twin Beds
<p><strong>2 Twin Beds</strong></p><p>301-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Deluxe Room, 2 Twin Beds (Club)
<p><strong>2 Twin Beds</strong></p><p>301-sq-foot room with city views </p><br/><p><b>Club Level</b> - Buffet breakfast and light refreshments</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 40-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Mini-fridge, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →Facilities · 45
All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.