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Casa Grande Hotel Resort & Spa

★★★★★·9.1/ 10Excellent
·Resorts
📍Avenida Miguel Stéfano, 1.001 · Guarujá ↗
📞+00551333894000·Official site ↗
1970 opened · 2010 renovated· Check-in 03:00 PM / out 12:00 PM
ClubhouseFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 101 facilities +
Review
Property information · Hotelbeds

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. <p>Grab a bite at one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

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Guest scores & sentiment

From 288 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional staff service, family-friendly amenities, and breakfast. Common complaints include outdated facilities, moldy odors in some rooms, and high additional costs for parking and dining.

Dimension scores · cross-source

Service9.0
Location9.0
Cleanliness9.0
Facilities8.9
Surroundings8.8
Value7.0
＋ PraisedEnthusiastic and attentive staff · Excellent children's park and recreation team · Abundant and delicious breakfast · Well-equipped and safe family facilities
－ ComplaintsAging rooms with odors or maintenance issues · High food prices and slow service · Paid parking with poor experience · Noise disturbances at times

KEYIdeal for families valuing service and kids' activities. Expect older facilities and extra fees for parking/dining.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what are the nearby conveniences?＋
Nestled on Enseada beach with a 40,000 sqm tropical garden, it scores 9.0 for location. Santos is 7km away, making exploration convenient.
familyIs this hotel suitable for families with children? What kid-friendly facilities are available?＋
Highly rated by 138 family guests for its playground, kids' meals, and entertainment team. However, some rooms may have moldy odors or be outdated, so request carefully.
diningAre there diverse dining options? How is the breakfast?＋
Features 5 restaurants with high-quality, varied breakfast. However, some guests note inconsistent food quality and high additional costs for parking and dining.
serviceWhat is the level of service like? Are the staff friendly?＋
Service scores 9.0 out of 10. Guests consistently praise the enthusiastic, professional, and attentive staff across all departments.
roomWhat is the condition of the rooms? Are there any issues to watch out for?＋
Rooms have AC, cable TV, and free WiFi. Main complaints include outdated facilities, moldy odors in some rooms, and occasional maintenance issues.
facilityWhat leisure and fitness facilities does the hotel offer?＋
Offers a lagoon-style pool, spa with massages/sauna, fitness center (surcharge), tennis, and table tennis. Shared lounges and terraces are also available.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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