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Novotel London West

★★★★·8.7/ 10Recommended
NNovotel·ALL - Accor Live Limitless·Hotels
1972 opened · 2014 renovated· 630 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Family roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 56 facilities +
Review
Official

Whether you choose our 4-star hotel for business or leisure, Novotel London West is the perfect place to stay for comfort and location. Situated in the bustling heart of Hammersmith, West London, discover the amazing sights the capital has to offer thanks to the nearby tube station. Whatever your reason for visiting—a weekend city break, family holiday, or business trip—you can be confident we have the perfect room or event space for you.

04

Guest scores & sentiment

From 684 guest reviews · multi-source · as of 2026-07-04

Guests praise the excellent Hammersmith location, friendly staff, and spacious rooms. Common complaints include outdated room facilities, occasional cleanliness lapses, slow housekeeping, long elevator waits, and inconsistent breakfast quality.

Dimension scores · cross-source

Surroundings9.0
Location8.3
Cleanliness8.2
Rooms8.1
Facilities8.1
Service8.0
Value7.6
PraisedConvenient location · Friendly staff · Spacious and comfortable rooms · Value-for-money breakfast
ComplaintsOutdated facilities · Housekeeping lapses · Missing amenities · Poor service attitude

KEYSuitable for transit-focused travelers. Manage expectations for room condition and allow time for elevators.

FAQ · grounded in hotel data & reviews

locationHow is the location and transport convenience?
Located next to Hammersmith Underground Station, close to Westfield London and Hammersmith Apollo. It scores 8.3/10 for location, praised for excellent transport links.
diningWhat are the dining and breakfast options?
Offers buffet at Aroma Restaurant, gourmet dishes at Artisan Grill, and drinks at Mirrors Bar. Breakfast selection is varied but quality can be inconsistent according to reviews.
familyIs this hotel suitable for families?
Highly suitable with family rooms, kid meals, and pet-friendly policies. Families praise spacious rooms and friendly staff, though some note noise insulation issues.
businessHow is the experience for business travelers?
Business guests appreciate the location and professional staff. Main drawbacks include difficult parking, crowded breakfast hours, and slow deposit refunds.
roomWhat are the room facilities and comfort like?
Rooms feature Nespresso machines, luxury bathrobes, and AC with spacious layouts. While rated 8.1, some guests report outdated facilities or maintenance issues like AC faults.
serviceHow is the level of service?
Service scores 8.0 with generally friendly and professional staff. However, housekeeping timeliness varies, and some guests report key card issues or cold front desk attitudes.
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