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Mercure Townsville

★★★★·8.3/ 10Recommended
·Hotels
Offsite parking discounted rates availableElectric bicycle charging stationAir conditioningSwimming poolFamily roomsLuggage storageAll 72 facilities +
Review
Official

Mercure Townsville is a resort-style hotel close to the city and 2km from the airport. The hotel offers 12 2-Bedroom Deluxe Bungalows, and 162 accommodation rooms spread across two levels in various blocks set amidst 11 acres of lush tropical gardens, with the first floor accessible via stairs. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, tennis courts, a poolside restaurant and award-winning conference spaces for up to 350 people.

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Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the friendly staff, pool, and dining. Common complaints include outdated rooms, small/dark spaces, odors, pests, and inconvenient layouts requiring stairs.

Dimension scores · cross-source

Service8.8
Location8.6
Wi-Fi8.2
Surroundings8.2
Rooms8.1
Cleanliness8.1
Facilities8.0
Value7.6
PraisedFriendly and helpful staff · Excellent location · Lovely pool and grounds · Yummy breakfast
ComplaintsRooms are old and dated · Hygiene issues (bugs, mold) · Poor soundproofing/noise · Dampness and poor ventilation

KEYGood for service-focused travelers and families. Expect older facilities; request accessible rooms and watch for insects.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient for the airport or attractions?
Located just 2km from Townsville Airport, it is an ideal base for exploring the Great Barrier Reef and Magnetic Island, scoring 8.6 for location.
facilityWhat are the features of the pool facilities? Is it suitable for children?
Featuring the town's largest free-form pool, spa, and kids' pool with safety fencing and shallow ends, it scores 8.2 for environment.
diningHow is the dining quality? Are there kid-friendly meals?
Dining is highly rated with a 99% recommendation rate. It offers a restaurant, coffee shop, room service, and specific kid meals.
serviceHow is the staff attitude and professionalism?
Service scores 8.8, the highest dimension. Guests consistently praise the friendly, professional, and helpful staff across all departments.
roomWhat are the room types and facilities like? What are the pros and cons?
Features 162 Queenslander-style rooms with modern amenities. Pros include comfortable beds; cons involve some outdated, small, or poorly ventilated rooms with occasional pest issues.
familyIs this hotel suitable for families? What should I note?
Suitable for families with kids' pools and meals. However, note that some rooms lack microwaves, and there are complaints about outdated conditions or pests.
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