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Novotel Queenstown Lakeside

★★★★·9.0/ 10Excellent
NNovotel·ALL - Accor Live Limitless·Hotels
1987 opened · 2007 renovated· 273 rooms· Check-in 02:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 70 facilities +
Review
Official

Novotel Queenstown Lakeside provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers shuttle amenities to assist you in discovering your desired offerings in Queenstown. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Novotel Queenstown Lakeside have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television, in-room video streaming and cable TV for their entertainment needs. Within specific rooms, a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Novotel Queenstown Lakeside as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors wishing to create their personal culinary delights will appreciate the on-site shared kitchen provided at this establishment. Throughout the day, engage in the entertaining activities available at Novotel Queenstown Lakeside. Experience the perfection of your winter getaway with ski slopes offered to enhance your stay. Unwind and conclude each day delightfully by stopping by hot tub and sauna, ensuring a soothing experience. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location, comfortable beds, and friendly staff. Common complaints include outdated facilities, maintenance issues, and expensive parking requiring advance booking.

Dimension scores · cross-source

Location9.9
Surroundings9.2
Service8.9
Cleanliness8.6
Rooms8.4
Facilities8.1
Value8.0
PraisedPrime location near town and lake · Comfortable beds and good sleep · Abundant and good value breakfast · Most staff are warm and helpful
ComplaintsSome rooms are dated, dirty, or smelly · Crowded breakfast with slow service · Expensive and pre-booked parking · Poor soundproofing in some rooms

KEYIdeal for location-focused travelers. Book parking early; consider condition sensitivity.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? Is it convenient?
The location is excellent (9.9/10), just a minute from shops and nightlife, offering stunning alpine and lake views.
serviceWhat is the staff service like?
Service scores 8.9/10. Guests consistently praise the friendly, professional, and efficient staff.
roomHow comfortable are the rooms? What are the pros and cons?
Beds are very comfortable (Room score 8.4) with private balconies. However, some guests note outdated facilities and occasional maintenance or hygiene issues.
diningIs breakfast and dining varied?
The Elements Restaurant offers local cuisine, and breakfast is praised as rich and delicious. 24-hour room service and a coffee shop are also available.
facilityWhat leisure and fitness facilities are available?
Amenities include a spa pool, hot tub, fitness center (surcharge), and ski storage. Free e-bike charging and outdoor furniture are also provided.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 11:00. Express check-in/out and luggage storage are available for convenience.
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