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My Story Hotel Figueira

★★★★·9.4/ 10Excellent
·Hotels
2019 opened· 78 rooms· Check-in 03:00 PM / out 11:00 AM
Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxSoundproof roomsAll 58 facilities +
Review
Official

At My Story Hotel Figueira, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Discover the wonders of Lisbon with ease by utilizing the services provided by taxi, car hire and shuttle. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the laundromat, dry cleaning service and laundry service provided at My Story Hotel Figueira. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a coffee or tea maker and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at My Story Hotel Figueira, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

04

Guest scores & sentiment

From 725 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location, friendly staff, and quiet rooms despite the busy square. Common complaints include small room sizes, inconsistent housekeeping, chaotic breakfast service, and lack of lobby seating.

Dimension scores · cross-source

Location9.8
Cleanliness9.3
Surroundings9.0
Service8.9
Value8.4
Facilities8.4
PraisedConvenient location · Friendly staff · Honeymoon perks · Delicious breakfast
ComplaintsSmall rooms · Inconsistent water supply · Cleaning delays · Noise issues

KEYIdeal for travelers valuing location and service. Book larger rooms for comfort; expect modest breakfast efficiency.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? Which attractions are nearby?
The location is excellent with a 9.8 rating. It is right next to Rossio Square in central Lisbon, making major attractions easily accessible on foot.
pros_consWhat are the main pros and cons of this hotel?
Pros include prime location, friendly staff, quiet rooms, and good breakfast. Cons involve small room sizes, inconsistent housekeeping, and limited lobby seating.
roomAre the rooms large? Are facilities complete?
Some rooms are quite small with limited luggage space and dim lighting. However, they are clean (9.3 cleanliness score) and offer excellent soundproofing.
serviceHow is the staff service attitude?
Staff service is highly rated at 8.9. Guests consistently praise their friendliness and professionalism, often noting birthday surprises for couples and helpful 24-hour front desk service.
familyIs this hotel suitable for families with children?
Children are welcome with family rooms and kid meals available. However, some rooms are small and may be affected by tram noise, so verify room size beforehand.
policyWhat are the check-in and check-out times?
Check-in is after 15:00 and check-out is before 12:00. The 24-hour front desk and concierge service facilitate luggage storage and assistance.
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