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Mercure Sao Paulo Pamplona

★★★★·8.5/ 10Recommended
·Hotels
1992 opened · 2010 renovated· 64 rooms· Check-in 12:00 PM / out 12:00 PM
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 52 facilities +
Review
Official

This wonderful resort boasts a stunning setting in Panormos, lying just a short distance away from the beach and in the ideal location from which to explore the surroundings. Bathed in the rich culture and charm of the surroundings, the resort lies just a short distance away from Rethymnon. Resembling a typical Cretan Village, this delightful complex enjoys a stunning design. Tempting guests into a veritable lap of luxury, the resort exudes elegance and charm. The guest rooms are beautifully designed, offering a peaceful sanctuary in which to escape the rest of the world. Guests are afforded a wealth of exemplary facilities, which attend to their dining, leisure and entertainment needs.

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Guest scores & sentiment

From 490 guest reviews · multi-source · as of 2026-07-05

Guests praise spacious rooms, comfortable beds, and prime location near business districts. Common complaints include inconsistent breakfast quality, aging facilities, poor soundproofing due to nearby construction, and slow check-in service during peak times.

Dimension scores · cross-source

Location9.0
Surroundings8.6
Rooms8.5
Cleanliness8.4
Facilities8.2
Value8.0
Service8.0
PraisedExcellent location · Spacious and comfortable rooms · High-quality bedding and showers · Friendly staff service
ComplaintsInconsistent breakfast quality · Aging facilities needing renovation · Noise from nearby construction · Cleaning oversights

KEYSuitable for business travelers valuing space. Avoid construction periods, expect basic breakfast, and allow extra time for check-in.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
Located in the heart of Jardins near 9 de Julho Ave, close to Paulista Ave. It scores 9.0 for location, making it highly convenient for travel.
roomAre the rooms spacious? How is the bedding and shower experience?
Rooms are spacious with AC and seating. Guests praise high-quality bedding and good shower pressure, contributing to an 8.5 room score.
diningHow is the breakfast quality? Is it worth trying?
Breakfast quality is inconsistent. Some find it cheap or lacking, while business guests note high prices and limited supply. Expectations should be managed.
facilityWhat fitness and leisure facilities does the hotel offer?
The hotel features an outdoor pool, sauna, and well-equipped gym, plus a terrace. Note that some facilities may be temporarily closed for maintenance.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 14:00 and check-out at 12:00. Pets are welcome with provided bowls/baskets. Express check-in/out is available for convenience.
pros_consWhat are the main pros and cons of this hotel?
Pros: Prime location, spacious rooms, comfortable beds, good shower pressure. Cons: Poor soundproofing, aging facilities, inconsistent breakfast, and long check-in queues.
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