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Capsis Astoria Heraklion

★★★★·9.3/ 10Excellent
·Hotels
1965 opened · 2018 renovated· 131 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsBBQ facilitiesAll 105 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi and car hire amenities for your ease in navigating around Crete Island. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. At Capsis Astoria Heraklion, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of television, in-room video streaming and cable TV for their entertainment needs. Within specific rooms, a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Capsis Astoria Heraklion as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Capsis Astoria Heraklion. Unwind effortlessly each day by exploring the massage, conveniently situated within the hotel. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 602 guest reviews · multi-source · as of 2026-07-04

Guests praise the central location, friendly staff, and extensive breakfast. Common complaints include outdated room facilities, hygiene issues like mold and stains, poor bathroom design causing water leakage, small pool, and noise insulation problems.

Dimension scores · cross-source

Surroundings9.2
Location9.1
Cleanliness8.9
Facilities8.7
Service8.3
Value8.1
PraisedExcellent location · Friendly and professional staff · High-quality breakfast · Comfortable and spacious rooms
ComplaintsFacilities need renovation · Controversy over extra fees · Poor hygiene details in some rooms · Outdated or small rooms

KEYSuitable for those valuing location and breakfast. Verify room condition and consider hygiene standards carefully.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What amenities are nearby?
Located in the city center next to the Archaeological Museum, it scores 9.1 for convenience and proximity to landmarks.
diningIs the breakfast and dining selection extensive?
Very extensive. Erofilli Restaurant offers buffets, Aegean View serves Greek breakfast, and Sin Bistro provides meals. Guests highly praise the variety and taste.
facilityDoes the hotel have a swimming pool? How is the view?
Yes, a rooftop pool offers stunning views of the Venetian Castle and harbor, though some find it small and noisy.
serviceHow is the staff attitude and professionalism?
Staff score 8.3; they are praised for being friendly, helpful, and multilingual, offering tour assistance and luggage storage.
coupleWhat is the experience like for couples?
Couples love the rooftop pool bar atmosphere and views. While some rooms are dated or small, the location and sea views compensate.
familyIs the hotel suitable for families with children?
Yes, it allows pets and offers kid meals. Families appreciate new facilities and pool views, but note potential noise issues.
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