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Hotel Casa Real

★★·8.3/ 10Recommended
·Hotels
📍Calle Rodolfo Robles 15-44 Zona 3, Quetzaltenango, Quetzaltenango, 09001 · Quetzaltenango ↗
Express check-outFitness facilitiesLuggage storageExpress check-in/check-outTerraceFree WiFiAll 20 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the central location, decent cleanliness, and good value for money. However, complaints frequently target front desk service and reservation management, including unconfirmed bookings, cancellations, and room mismatches. Room conditions also draw criticism: aging amenities, rough towels, leaking or noisy air conditioning, poor Wi-Fi, small or faulty TVs, and thin walls. Parking is limited.

Dimension scores · cross-source

Location8.4
Wi-Fi8.0
Cleanliness8.0
Rooms7.9
Value7.8
Service7.7
Facilities7.7
＋ PraisedExcellent central location · Good value for money · Friendly staff attitude · Basic cleanliness
－ ComplaintsRude staff/arbitrary cancellations · Poor soundproofing · Noisy or faulty AC · Worn/damaged amenities

KEYIdeal for budget travelers prioritizing location. Confirm reservations in advance, request rooms away from reception, and bring personal toiletries due to inconsistent supplies and maintenance.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? What attractions are nearby?＋
The hotel is centrally located in Quetzaltenango, within walking distance of the Los Altos Railroad Museum and Central Park. Guests rated the location 8.4 out of 10 across 75 reviews.
policyWhat are the check-in and check-out times? Are children or pets allowed?＋
Check-in is at 13:00 and check-out is also at 13:00. Please note that children and pets are not permitted at this property.
roomHow are the room facilities? How is the soundproofing and air conditioning?＋
Rooms include flat-screen TVs, blackout drapes, free Wi-Fi, and daily housekeeping, with irons available upon request. Some guests noted the AC lacks manual control or is noisy, and soundproofing is average.
diningDoes the hotel serve breakfast? Is there a restaurant on-site?＋
The hotel features an on-site restaurant and offers breakfast for an additional charge. Guests can dine on the terrace overlooking the city or visit the fitness center before meals.
serviceIs the front desk service and reservation management reliable?＋
The front desk offers express check-in/out and luggage storage, but operates with limited hours. With 75 reviews averaging 7.7 for service, some guests reported reservation issues, so reconfirming beforehand is advised.
facilityWhat leisure and convenience facilities are available? Is parking convenient?＋
Amenities include a fitness center, city-view terrace, free Wi-Fi, and free self-parking with wheelchair-accessible options. However, some guests noted parking can be tight, so arriving early is recommended.
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