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The Gardens Sonesta ES Suites New York

★★★★·9.4/ 10Excellent
·Hotels
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 55 facilities +
Review
Official

Nestled on a quiet, tree-lined street in Manhattan's Upper East Side, the Gardens Sonesta ES Suites offers a tranquil retreat. This all-suite hotel provides fully equipped kitchens and spacious accommodations, some with private outdoor space. Steps from Central Park and Madison Avenue's renowned shops and museums, our location offers easy access to culture and world-class dining. Enjoy amenities such as our 24-hour fitness center, guest laundry, and business center. Whether traveling for business or leisure, the Gardens Sonesta ES Suites welcomes you.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise spacious suites, full kitchens, and prime location near Central Park and hospitals. Staff are consistently highlighted as friendly and helpful. Common complaints involve aging facilities, insufficient AC cooling, noise issues, and occasional communication gaps during check-in.

Dimension scores · cross-source

Location9.4
Rooms9.4
Service9.2
Cleanliness9.0
Surroundings8.8
Value8.6
Facilities8.1
PraisedSpacious rooms with kitchens · Safe, quiet, and convenient location · Friendly and helpful staff · Ideal for medical stays and extended visits
ComplaintsWorn or damaged facilities · Poor AC heating/cooling performance · Noise issues · Inconsistent cleanliness

KEYIdeal for families, long-stay guests, or medical patients. Expect aging facilities, confirm room details, and check for potential noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what are the nearby conveniences?
Located in Upper East Manhattan near Central Park with easy subway access. It offers convenient shopping and dining near Fifth Avenue, ideal for exploring NYC landmarks.
familyIs this hotel suitable for families with children?
Highly recommended. 61 family travelers praised the spacious suites and full kitchens. It allows pets, offers family rooms, and is in a safe, quiet area ideal for medical accompaniment or long stays.
businessDo business travelers receive good service and support here?
Yes. Business guests highly praise staff like Kris and Nigel. The hotel has a business center and clean, spacious rooms. However, note occasional attitude variations and rigid fee policies.
roomWhat are the room facilities and space like?
Rooms score 9.4. Suites are spacious with full kitchens, living areas, and TVs, offering a home-like feel. However, some guests noted aging facilities, stains, poor AC cooling, or odors.
serviceHow is the level of service at the hotel?
Service scores 9.2 with a 99% recommendation rate. Staff are generally warm and helpful, especially front desk and security. Main complaints involve occasional check-in communication errors and rare rude attitudes.
diningDoes the hotel offer breakfast or dining services?
Free breakfast is not listed, but suites have full kitchens for self-catering, ideal for long stays. Tea is available in the lobby, and snacks can be purchased near the front desk.
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