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Holiday Inn Express Boston - Saugus by IHG

★★★·8.6/ 10Recommended
HHoliday Inn Express·IHG One Rewards·Hotels
2008-12-17 opened· 145 rooms· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningLift / ElevatorExpress check-in/check-outSafety deposit boxAll 55 facilities +
Review
Official

At Holiday Inn Express Boston – Saugus By IHG, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the laundromat, dry cleaning service and laundry service provided at Holiday Inn Express Boston – Saugus By IHG. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Holiday Inn Express Boston – Saugus By IHG. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator and a coffee or tea maker. Holiday Inn Express Boston – Saugus By IHG offers a hair dryer and toiletries in the restrooms of specific accommodations. At Holiday Inn Express Boston – Saugus By IHG, each day commences with a scrumptious breakfast offered at no additional cost. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. At Holiday Inn Express Boston – Saugus By IHG, experience the ease of having groceries brought straight to your accommodation through their efficient service. At Holiday Inn Express Boston – Saugus By IHG, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At Holiday Inn Express Boston – Saugus By IHG, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff service, cleanliness, free shuttle, and breakfast. Main complaints include remote location far from airport, poor walkability/safety, dated facilities, and occasional booking/billing issues.

Dimension scores · cross-source

Cleanliness9.0
Surroundings8.8
Facilities8.6
Service8.1
Value8.0
Location7.1
Rooms6.0
PraisedFree airport shuttle · Convenient free parking · Clean and comfortable rooms · Abundant breakfast options
ComplaintsUnreliable shuttle service · Remote location, poor walkability · Driver attitude or bus hygiene issues · Remote location/Traffic congestion

KEYSuitable for drivers/shuttle users. Expect remote location; verify shuttle schedules.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? Is it far from downtown Boston or Salem?
Located on Route 1, it offers easy access to Boston and Salem. However, the area is remote with poor walkability and safety concerns, so transport is recommended.
facilityDoes the hotel offer a free airport shuttle?
Yes, a free shuttle is highly praised. However, some reviews note potential instability, long waits, or vehicle condition issues, so confirm in advance.
diningIs breakfast included? What is the variety like?
Free continental breakfast is included and well-reviewed for its variety. In-room coffee/tea facilities are also available. Environment score is 8.8.
roomWhat are the room facilities like? Are they clean?
Rooms feature TVs, fridges, and desks. Cleanliness scores 9.0/10 with positive feedback on comfort. Some guests note dated facilities or odors, so inspect upon arrival.
serviceIs the staff service good?
Excellent. Service scores 8.1. Guests highly praise the enthusiastic and attentive staff, specifically mentioning employees like Bessie. Overall, service is a major pro.
familyIs this hotel suitable for families with children?
Yes. Families appreciate free parking and clean rooms. Child meals and fenced pools are available. However, some note unstable shuttle service which may affect travel.
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