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SANA Metropolitan Hotel

★★★★·8.8/ 10Recommended
·Hotels
1997 opened · 2007 renovated· 315 rooms· Check-in 02:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 62 facilities +
Review
Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Discovering Lisbon becomes even more accessible through the car hire and shuttle amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and luggage storage provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a coffee or tea maker and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Each morning at SANA Metropolitan Hotel, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Indulge in the numerous pursuits available at SANA Metropolitan Hotel. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 295 guest reviews · multi-source · as of 2026-07-10

Guests praise friendly staff, comfortable beds, and good breakfast. Main complaints include remote location requiring taxis, dated room furnishings, poor AC control, and occasional maintenance issues.

Dimension scores · cross-source

Cleanliness8.8
Facilities8.6
Surroundings8.6
Service8.1
Value8.0
Location6.0
+ PraisedExceptional and warm staff service · Extensive and delicious breakfast · Spacious, comfortable, and clean rooms · Well-equipped meeting facilities
- ComplaintsPoor soundproofing and traffic noise · Dated facilities or malfunctions (AC/safe) · Slow response to maintenance requests · Some rooms have dated furniture

KEYSuitable for those using taxis/cars. Avoid if sensitive to noise or dated facilities.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? Is it far from the city center?+
It is a stone's throw from Praça de Espanha but considered remote; a taxi is needed for the city center. Location score is low (6.0).
diningHow is the breakfast? Are there restaurants on site?+
Breakfast is highly praised. The hotel features the Astrolábio Restaurant serving Portuguese/international cuisine and an on-site coffee shop.
businessIs it suitable for business trips? Are there meeting facilities?+
Highly recommended for business. Guests praise spacious rooms, excellent breakfast, and well-equipped business centers and meeting rooms.
familyIs it convenient for families with children? Any kid-friendly services?+
Children are welcome. Families appreciate the warm staff who often provide special amenities and surprises for kids. Rooms are spacious.
roomHow is the soundproofing and air conditioning?+
Some rooms have poor soundproofing due to traffic/planes, and AC control is criticized. Request quiet rooms away from roads if sensitive to noise.
serviceIs the service attitude good?+
Excellent. Staff friendliness and helpfulness are the most praised aspects across 295 reviews. Service dimension scores 8.1 with 24-hour front desk.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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