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The Benjamin Royal Sonesta New York

★★★★★·9.0/ 10Excellent
·Hotels
1927 opened · 2024 renovated· 209 rooms· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 39 facilities +
Review
Property information · Agoda

The Benjamin Royal Sonesta New York​ offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at The Benjamin Royal Sonesta New York​, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at The Benjamin Royal Sonesta New York​ is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. The Benjamin Royal Sonesta New York​ offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. The Benjamin Royal Sonesta New York​ provides a superb assortment of leisure amenities for guests to enjoy. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 537 guest reviews · multi-source · as of 2026-07-05

Guests praised the prime location, spacious rooms, and generally friendly staff. Common complaints included aging facilities, inconsistent service quality, AC noise, and poor soundproofing.

Dimension scores · cross-source

Location9.4
Service9.0
Cleanliness9.0
Rooms8.8
Value8.4
Surroundings8.4
Facilities8.2
+ PraisedPrime location · Excellent staff service · Comfortable beds · Spacious/Updated rooms
- ComplaintsPoor soundproofing · Worn facilities · Slow service/Housekeeping issues · Hidden fees/Value concerns

KEYSuitable for those prioritizing location and space. Expect aging facilities; verify room quietness and staff attentiveness upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location? What major attractions are nearby?+
Located in Midtown Manhattan with a 9.4 rating, it is 1.3km from Times Square and 1.6km from Central Park, offering excellent accessibility to top NYC attractions.
roomWhat are the room features? Is it suitable for longer stays?+
Rooms are spacious (8.8 rating) and feature kitchenettes, providing home-like convenience. Guests appreciate the ample space and cleanliness, making them ideal for longer stays.
diningDoes the hotel offer breakfast or dining services?+
Dining relies mainly on in-room kitchenettes rather than traditional restaurants. Note that restaurant/bar hours may be limited, which some guests found inconvenient.
familyIs this hotel suitable for families with children?+
Highly recommended for families (219 reviews) due to location and spacious rooms. However, check for missing kitchenware/toasters and note that sofa beds may lack comfort.
businessHow is the experience for business travelers?+
Business guests (57 reviews) praise the location and room size. Main drawbacks include high Wi-Fi fees and limited dining options during certain hours.
serviceWhat is the quality of service like?+
Service scores 9.0, with many staff being friendly and helpful, especially concierge and bellhops. However, inconsistency exists, with some front desk staff noted as cold or unprofessional.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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