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Meliá Hanoi

★★★★★·9.4/ 10Excellent
MMeliá Hotels & Resorts·MeliáRewards·Hotels
1999 opened · 2022 renovated· 306 rooms· Check-in 2:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolBBQ facilitiesAll 81 facilities +
Review
Official

This hotel is in the centre of Hanoi's business and diplomatic district, near government buildings, cultural and tourist attractions, entertainment and shopping areas. The hotel has the largest pillar-less ballroom in Vietnam and boasts wonderful views of the city, with all its parks, rivers and lakes. It offers excellent service with a touch of Vietnamese culture. The hotel offers a hotel safe, lift access, 2 restaurants, conference facilities, outdoor swimming pool, fitness centre, hairdresser, spa, room and laundry services.

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Guest scores & sentiment

From 625 guest reviews · multi-source · as of 2026-07-04

Guests praise the exceptional staff service, extensive breakfast, and quiet location. Common complaints include outdated room facilities, small pool, noise issues in specific rooms, and rigid booking policies.

Dimension scores · cross-source

Surroundings9.2
Location9.1
Cleanliness9.1
Service9.0
Facilities8.8
Value8.6
Rooms8.1
PraisedFriendly and professional staff · Excellent location · Spacious and comfortable rooms · Delicious and varied breakfast
ComplaintsUnreasonable parking fees · Poor soundproofing · Dated facilities/hygiene details · Lack of empathy in some services

KEYIdeal for those valuing service and breakfast. Verify room details upon booking; note potential facility age.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
Located in Hanoi's City Centre near Hoan Kiem Lake and Thang Long Water Puppet Theatre, it scores 9.1 for location and offers a quiet yet convenient base for exploring the Old Quarter.
diningIs the breakfast and dining selection rich?
Breakfast is highly praised for being extensive and delicious. Guests can enjoy Mediterranean cuisine at Mosaico, Asian street food at Cham, and cocktails at Garbo Bar.
serviceWhat is the quality of the hotel's service?
Service is a standout feature with enthusiastic and professional staff, scoring 9.0. The overall recommendation rate is 99%, indicating high guest satisfaction.
roomWhat is the condition of the room facilities? What are the pros and cons?
Rooms are spacious and clean, but some guests note outdated facilities like jacuzzi issues or low water pressure. It is advisable to communicate preferences in advance or consider suites.
facilityWhat leisure and fitness facilities does the hotel offer?
The hotel features an outdoor pool, spa, sauna, fitness center, and massage services. While the pool is noted as small, the facility score is 8.8, meeting basic relaxation needs.
familyIs this hotel suitable for family travel?
Children are allowed, and service is appreciated by families. However, some parents note a lack of dedicated children's activities and disputes over extra bed policies, so confirm details in advance.
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