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Hampton Inn Massillon

★★★·9.2/ 10Excellent
HHampton by Hilton·Hilton Honors·Hotels
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outAll 42 facilities +
Review
Official

At Hampton Inn Massillon, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Desire to unwind? Make the most of your visit at Hampton Inn Massillon with accessible amenities such as daily housekeeping. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Hampton Inn Massillon come furnished with air conditioning to cater to your needs and comfort. A few chosen rooms are equipped with daily newspaper and television to ensure guest amusement. In certain chosen rooms, instant tea is conveniently available for your use. Hampton Inn Massillon offers a hair dryer and toiletries in the restrooms of specific accommodations. At Hampton Inn Massillon, each day commences with a scrumptious breakfast offered at no additional cost. At Hampton Inn Massillon, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise friendly staff, clean rooms, and good breakfast. Common complaints include confusing garage entrance, dated facilities, booking issues, and rare severe hygiene/service failures.

Dimension scores · cross-source

Cleanliness9.3
Service9.1
Location9.0
Surroundings9.0
Facilities8.9
Value8.6
PraisedFriendly and professional staff · Clean and comfortable rooms · Delicious and varied breakfast · Convenient parking
ComplaintsEntrance on parking garage roof is confusing · Cold or slow elevators · Occasional rude staff behavior · Minor room issues (odors/leaks)

KEYGood for service-focused travelers. Note garage entrance, verify booking channels, and expect some dated features.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located in downtown Massillon near Towne Plaza, with walkable dining. Parking is convenient, though the garage-top entrance can be confusing initially.
diningWhat is the breakfast like?
Breakfast is highly praised as rich and delicious, frequently mentioned as a major pro in guest reviews.
familyIs this hotel suitable for families?
Highly rated by 82 family travelers for staff service and cleanliness. Pets are allowed, but some rooms may have odors or minor maintenance issues.
businessIs it convenient for business travel?
Business guests appreciate the service and location. However, slow elevators may be a drawback for those in a hurry.
coupleHow is the experience for couples?
Couples value the cost-performance and clean rooms. Main complaints involve confusing layout due to being built over a parking garage and firm beds.
roomWhat are the room facilities and services?
Rooms feature free Wi-Fi and TVs with a high cleanliness score of 9.3. Some guests noted potential AC noise or carpet issues.
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