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Crowne Plaza Phoenix Airport - PHX by IHG

★★★·8.5/ 10Recommended
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
2013-12-12 opened· 290 rooms· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolLift / ElevatorLuggage storageAll 69 facilities +
Review
Property information · Agoda

Crowne Plaza Phoenix Airport - PHX By IHG provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and car hire at the hotel ensure effortless exploration of Phoenix (AZ). Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay. For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator and a coffee or tea maker. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Begin your holiday perfectly by taking a plunge into the swimming pool. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

IHG One Rewards · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastNot included
Lounge accessNot included
Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the convenient airport shuttle/skytrain access, friendly staff, and clean, comfortable rooms with good value. Common complaints include dated facilities, occasional hygiene lapses in bathrooms, limited breakfast options, and inconsistent front desk service.

Dimension scores · cross-source

Location9.2
Cleanliness9.0
Service8.8
Surroundings8.8
Value8.4
Rooms8.4
Facilities8.1
+ PraisedExceptional and helpful staff · Convenient location and transport · Clean and comfortable rooms · Good breakfast and dining
- ComplaintsParking fees and disputes · Occasional cleaning issues · Inconsistent front desk attitude · Worn or broken facilities

KEYIdeal for transit passengers. Expect dated decor, check room hygiene, and verify breakfast options.

FAQ · grounded in hotel data & reviews

locationHow far is the hotel from Phoenix Sky Harbor Airport, and is transportation convenient?+
Located just 3 miles from the airport, it offers a complimentary shuttle. Guests highly rate its excellent transport access (Location score: 9.2), including shuttle and SkyTrain options.
diningIs the breakfast selection extensive? Are there any caveats?+
Dining is available at Post Restaurant. However, reviews note limited breakfast options and mixed feedback on taste (e.g., potatoes), so expectations should be managed accordingly.
familyIs this hotel suitable for families with children?+
Yes, it welcomes children and offers kid meals. Facilities include a fenced outdoor pool, hot tub, and shallow end. Guests appreciate the clean rooms and friendly staff.
businessWhat is the experience like for business travelers?+
Business guests value the high cost-performance ratio and clean rooms. The hotel offers a business center, free Wi-Fi, and 24-hour reception. Staff are professional despite dated facilities.
coupleWhat should couples keep in mind? Is the surrounding area safe?+
Couples appreciate the airport proximity and friendly service. However, some note concerns about the surrounding security and dated facilities. Overall value remains good.
roomWhat is the condition of the rooms? Are there common complaints?+
Rooms feature AC, desks, and cable TV, with a high cleanliness score (9.0). Main complaints involve dated facilities and occasional hygiene lapses (e.g., hair in bathrooms) or firm pillows.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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