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The Brook at Turning Stone Resort Casino

★★★★·8.7/ 10Recommended
·Resorts
📍5218 Patrick Rd, Verona, New York, 13478 · Verona ↗
NightclubMeeting roomsFireplace in lobbyFitness facilitiesFull-service spa24-hour front deskAll 45 facilities +
Review
04

Guest scores & sentiment

From 180 guest reviews · multi-source · as of 2026-07-18

Guests praise friendly staff, diverse amenities (golf, spa, dining), and cleanliness, with Tower rooms preferred. Common complaints include lack of fridges/microwaves in standard rooms, high prices, poor soundproofing and odors in the Hotel wing, aging facilities, and inconvenient check-in processes.

Dimension scores · cross-source

Cleanliness8.6
Service8.4
Location8.4
Value7.2
＋ PraisedFriendly and helpful staff · Clean and comfortable rooms · Diverse dining and entertainment options · Well-equipped spa and fitness facilities
－ ComplaintsAverage soundproofing in some rooms · Dated furnishings and missing mini-fridges · Lingering smoke odor in non-smoking rooms · Occasional friction with check-in or policies

KEYBest for comprehensive resort seekers. Choose Tower for better silence/facilities. Bring coolers if no fridge needed. Be cautious of standard room pricing.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Rated 8.4 for location, offering casino shuttles and free parking. The complex layout can be confusing, so plan routes in advance.
diningWhat dining options are available? How is breakfast?＋
Features 20 restaurants and 8 bars, including Wildflowers. Breakfast incurs a surcharge. Business guests find the food court cost-effective.
coupleIs it suitable for couples?＋
Highly recommended. Couples praise friendly staff, clean rooms, and entertainment. Tower rooms offer a better experience for resort-style stays.
businessIs it convenient for business travel?＋
Offers meeting spaces and clean rooms. However, some business guests report check-in delays, communication issues, and missing fridges.
familyIs it suitable for families?＋
Clean facilities and good service, but some rooms lack fridges and have noise issues. Families should check soundproofing and room amenities.
roomWhat are the pros and cons of the rooms?＋
Pros: Clean, comfortable, especially in Tower. Cons: Some standard rooms lack fridges; Hotel wing has poor soundproofing and odors; facilities are aging.
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