Residencia Polanco
·Hotels
Free WiFiFront desk (limited hours)Free self parkingWheelchair accessible
04
Guest scores & sentiment
From 75 guest reviews · multi-source · as of 2026-07-21
Guests praise the excellent Polanco location, spacious rooms, and friendly staff. Major complaints include aging facilities, frequent elevator breakdowns, unreliable hot water, lack of reception service at night, poor cleanliness, and mosquitoes.
Dimension scores · cross-source
Location8.5
Service7.6
Rooms6.8
Cleanliness6.7
Wi-Fi6.6
Value6.4
Facilities6.2
＋ PraisedExcellent location · Friendly staff · Spacious rooms · Excellent location and convenience
－ ComplaintsElevator frequently out of order · Unreliable hot water · Inconsistent housekeeping · Aging facilities and poor maintenance
KEYSuitable for location-focused travelers accepting older facilities. Bring toiletries, verify hot water/elevator status, and avoid if sensitive to service gaps.
FAQ · grounded in hotel data & reviews
locationHow is the location and what are nearby attractions?＋
Located in the heart of Polanco with an excellent score (8.5). Near Masaryk Ave, Chapultepec Zoo, Reforma, and Auditorio Nacional.
roomAre rooms spacious and what is the facility condition?＋
Rooms are praised for being spacious, but facilities are aging. Issues include elevator breakdowns, lack of AC causing heat/mosquitoes, and unreliable hot water.
serviceWhat are the front desk hours and is staff friendly?＋
Staff is friendly (score 7.6), but the front desk has limited hours. It is often unattended at night, leading to slow response or communication issues.
policyWhat are check-in/out times? Are pets/children allowed?＋
Check-in is at 15:00 and check-out at 12:00. Pets and children are not allowed.
familyIs this hotel suitable for families?＋
Not suitable. The policy explicitly states no children are allowed. Additionally, aging facilities and mosquito issues make it unsuitable for families.
pros_consWhat are the main pros and cons of staying here?＋
Pros: Excellent location, spacious rooms, friendly staff. Cons: Aging facilities, unreliable hot water, frequent elevator breakdowns, no night reception, poor cleaning, and mosquitoes.
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Room types · 1
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Standard Suite
1 × King bedup to 3
<p><strong>1 King Bed</strong></p><p><b>Layout</b> - Bedroom and living room</p><p><b>Bathroom</b> - Private bathroom and free toiletries</p><p><b>Comfort</b> - Daily housekeeping, heating, and ceiling fan</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>
Rates / book on FlyerTrip →F
Facilities · 4
All facilities & services listed by the hotel (aggregated across sources).
Free WiFiFront desk (limited hours)Free self parkingWheelchair accessible
N
Nearby & map
DiningSights
1
Quintonil
Mexican, Contemporary · ★★ Michelin
$$$$
This chic dining room from Chef Jorge Vallejo and his wife Alejandra Flores is named for an herb native to Mexico. A discreet facade belies the lively, engaging experience within, with a hip vibe that is anything but stuffy. The stylish cuisine utilizes local products — including a variety of insects, deployed with subtlety and then displayed for effect. These ingredients are combined with interesting techniques, both modern and traditional, while creativity produces unique compositions. The tasting menu shifts with the seasons but may include striking bites like a tartlet of guajillo-glazed m
960m
2
Pujol
Mexican, Modern Cuisine · ★★ Michelin
$$$$
Chef/owner Enrique Olvera’s seminal dining room has long stood as one of the country’s most famous addresses. This breezy, contemporary space is a constant hive of activity, thanks to servers dressed in sharp, black suits and a crowd eager to dine here. Some come for the taco omakase, but the culinary heart of this restaurant lies in the seasonal tasting menu. Tradition and invention go hand-in-hand in the likes of scallop ceviche with egg salad or grilled Baja coast rockfish with butternut squash puree and sherry foam. The savory progression culminates with mole madre, an effort like no other
1.1km
3
Siembra Tortillería
Mexican · Bib
$
Chefs Karina Mejía and Israel Montero opened this modern taqueria in Polanco in 2019. Located just a few doors down from their full sit-down restaurant, Siembra Comedor, this sidewalk hotspot shells out a wide variety of tacos built on heirloom corn tortillas and quality proteins. Fish al pastor boasts wonderfully charred spices while the arrachera feels like a play on steak frites thanks to the crispy, shoestring potatoes on top. The kitchen works quickly, and tacos are ample in size.
46m
4
Raíz
Contemporary, Mexican · Bib
$
Located on the ground floor of a residential building, this restaurant could easily go unnoticed, but one bite of their contemporary Mexican cooking and you won't soon forget its address. A welcoming staff invites you to take a seat and peruse their menu or opt for one of two tastings. A plantain molote with a bit of pickled onion is a nice opener before savoring the flavors of an aguachile in a cuttlefish ink broth. Tostada de camarón is a spot-on treat, then pescado zarandeado delights with its crispy skin. To finish, arroz con leche is comforting and classic.
551m
5
Comedor Jacinta
Mexican, Traditional Cuisine · Bib
$$
This cozy restaurant is owned by the renowned chef Edgar Núñez. Here, the premise is traditional cuisine that draws on his childhood memories. The dishes are simple, but tasty, with excellent technique and abundant portions--all at a reasonable price. The menu has a botaneria section, with dishes based on corn, and another section with molcajetes, or dishes made in this traditional mortar from Mesoamerica, accompanied by guacamole and handmade tortillas. Some of the outstanding items include tostada de callo de hacha, tacos de tuétano, and huachinango zarandeado. Flan de cajeta is the perfect
1.4km
6
Esquina Común
Mexican, Creative · ★ Michelin
$$
The address may no longer be a secret, but reservations at this hot spot are closely guarded (and only available by direct messaging on Instagram). The covered rooftop setting is enhanced with bountiful greenery and a lovely, relaxed vibe.Chef Ana Dolores González and a young, talented team cook with plenty of personality and a solid foundation of strong technique and good ingredients. Styled like a tasting menu and portioned for two, these dishes are impressive. Items of note include the pescado del dia, which may be grilled cod set in a luscious green mole with crushed ripe plantain, fava be
2.7km
7
Gaba
Mexican · ★ Michelin
$$$
Charm abounds at this unassuming Condesa spot, where concrete floors and exposed brick belie warm, polished service and sophisticated cuisine. A café offering simple dishes during the day, at night the kitchen gets to really show off Chef Victor Toriz’s bold, inventive cooking. Shareable plates blend seasonal inspiration with traditional flavors, embodying an exciting yet approachable style that is thoroughly of the moment. Offal is a particular highlight, as in crispy tripe paired with Ocosingo cheese and roasted beet, or perfectly seared sweetbreads with a creamy chileatole sauce. Produce an
3.1km
8
Rosetta
Creative, Mexican · ★ Michelin
$$
Chef Elena Reygadas's Rosetta is a perennial favorite, packed with a crowd that comes here for creative cooking that is decidedly Mexican but is inflected with global influences. Dishes are designed for sharing, ideal for those who want to sample more of her ingenious creations like the cabbage tacos with two small rounds of Savoy cabbage, served warm with pistachio puree and romeritos. Blending interesting flavors and textures, this dish is a great play on expectations, and its different shades of green are visually arresting. A sweet potato tamal over toasted pumpkin seeds with a buttermilk
3.2km
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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.