Name: Melbourne Knox Central Apartment Hotel Official
Address: 400 Burwood Highway Wantirna South, Wantirna, AU

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Guest scores & sentiment

From 95 guest reviews · multi-source · as of 2026-07-19

Guests praise the prime location near Westfield, full amenities, and helpful staff. Common complaints include inconsistent cleanliness, inconvenient parking, and unclear check-in procedures.

Dimension scores · cross-source

Location8.4

Service8.0

Facilities7.8

Cleanliness7.7

Rooms7.6

Value7.5

Surroundings7.2

Wi-Fi7.0

＋ PraisedPrime location near Knox City Mall and amenities · Friendly and highly helpful staff · Well-regarded heated pool, gym, and washer/dryer · Spacious apartments with practical AC and balcony

－ ComplaintsLimited, confusing parking with uncertain availability · Inconsistent cleaning and maintenance in some rooms · Outdated furniture, poor blackout curtains, and limited kitchenware · Unclear check-in procedures and blunt communications

KEYSuitable for shoppers driving. Verify parking/check-in details and inspect room hygiene upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location? What nearby amenities are there?＋

Excellent location (8.4/10), right next to Westfield Knox City Mall for shopping and dining. Highly praised by guests for convenience.

facilityWhat leisure and fitness facilities are available?＋

Features an indoor heated pool, sauna, steam room, and fitness center (surcharge). Also has a terrace. Facilities score 7.8.

roomWhat are the room configurations? Suitable for long stays or families?＋

Equipped with AC, kitchen, TV, and private bathroom. Family rooms and baby gates available. Kitchens suit families, though some furniture is dated.

serviceHow is the service quality?＋

Service score 8.0; most staff are helpful and friendly. However, some report poor communication at check-in, so confirm instructions beforehand.

pros_consWhat is the overall review and main pros/cons?＋

Overall 6.8/10. Pros: Prime location, good facilities, friendly staff. Cons: Inconsistent cleanliness, difficult parking, unclear check-in instructions.

policyWhat are the check-in/out times? Are pets allowed?＋

Check-in from 14:00, check-out by 10:00. Pets are not allowed. Cashless payment and contactless options available, though instructions can be unclear.

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Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Two-Bedroom Apartment

1 × Queen bed80 ㎡up to 4

This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment is consisted of of a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit offers 2 beds.

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One-Bedroom Apartment

1 × Queen bed65 ㎡up to 2

This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment is consisted of of a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit offers 1 bed.

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Facilities · 50

All facilities & services listed by the hotel (aggregated across sources).

Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorFax/photocopyingSoundproof roomsSaunaParkingTerraceConcierge serviceGrocery deliveriesHeated poolBaby safety gatesOutdoor furnitureFence around poolSteam roomStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedCashless payment availableFire extinguishersSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsFace masks for guests availableDelivered food - securely coveredKey card accessInternet accessFitness facilities (surcharge)Pool sun loungersPrivate picnicsReception hallSelf parking (surcharge)Swimming nearbyTelevision in common areasAccess to nearby indoor poolFree wired internetGarageNon-smoking roomsNon-smoking throughout