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Sheraton Buganvilias Puerto Vallarta

★★★★·8.6/ 10Recommended
·Resorts
Comprehensive recycling policyNo single-use plastic strawsNo single-use plastic stirrersFitness facilitiesHealth clubFull-service spaAll 74 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the friendly staff, convenient downtown proximity, clean facilities, spacious rooms, and excellent pools. Common complaints involve the rocky, non-swimmable beach, inconsistent food variety and quality, aggressive timeshare pitches at check-in, currency/exchange fee disputes, and occasional noise or maintenance issues. Overall experience is positive but marred by service transparency and beach limitations.

Dimension scores · cross-source

Rooms9.1
Location8.9
Cleanliness8.8
Facilities8.7
Service8.6
Surroundings8.4
Value8.0
Wi-Fi7.8
PraisedClean and spacious facilities · Friendly staff · Good pool and beach environment · Great ocean views
ComplaintsAggressive timeshare sales · Limited food quality or variety · Exchange rate and extra charge disputes · Poor soundproofing/noise

KEYIdeal for travelers prioritizing service, location, and pools. Avoid if expecting a sandy swim beach. Confirm local-currency billing, dining policies, and request higher-floor rooms away from bars/music.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located, and can I walk to downtown?
Guests rate the location 8.9 out of 10, with reviews praising its walkability to downtown. Convenience stores and shopping are nearby.
diningWhat dining options are available, and is breakfast included?
The resort features six restaurants, four bars, and 24-hour room service. Breakfast is a paid option, and guests note some variation in food variety and taste.
roomAre the rooms spacious, and what are the views like?
Rooms score 9.1 in guest ratings, with travelers consistently praising the spacious, clean accommodations. Some units offer lovely garden or city views.
facilityAre the pools and beach suitable for swimming, and what leisure facilities are available?
Amenities include two outdoor pools, tennis courts, a health club, and a children’s club. However, the beach is rocky and unsuitable for swimming, so pool activities are recommended.
pros_consWhat are the main pros and cons of staying here?
With a 99% recommendation rate, friendly staff stand out. However, some guests report aggressive timeshare pitches at check-in, occasional billing disputes, and noise issues.
policyWhat are the check-in and check-out times, and are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Pets are welcome, and 24-hour front desk plus multilingual staff are available for assistance.
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