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Phoenix Hotel

Name: Phoenix Hotel
Address: 1-8 Kensington Garden Square, London, GB

★★★★·9.1/ 10Excellent

·Hotels

📍1-8 Kensington Garden Square · London ↗

2019 renovated· 125 rooms· Check-in 01:00 PM / out 11:00 AM

Family roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingShared lounge/TV areaAll 31 facilities +

Review

Official

Experience an abundance of unparalleled facilities and features at Phoenix Hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At Phoenix Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms at the hotel, a coffee or tea maker is available for those moments when it seems necessary. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Phoenix Hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar.

Guest scores & sentiment

From 724 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location near transit and parks, cleanliness, and helpful staff. Main complaints include small rooms, lack of AC causing heat issues, poor soundproofing, and inconsistent breakfast service.

Dimension scores · cross-source

Location9.3

Cleanliness8.8

Service8.7

Surroundings8.6

Value8.4

Facilities8.0

Rooms7.7

＋ PraisedExcellent location and transport links · Good value for money · Friendly and helpful staff · Abundant breakfast options

－ ComplaintsSmall rooms · Poor heating or drafty windows · Outdated facilities · Occasional rude front desk staff

KEYSuitable for those prioritizing location over space. Bring fans for summer; noise-sensitive guests should be cautious.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋

Ideally situated 500m from Bayswater/Queensway stations and a 5-min walk to Hyde Park. With a location score of 9.3, it is highly praised for convenient transport and vibrant surroundings.

pros_consWhat is the overall guest feedback and main pros/cons?＋

With a 99% recommendation rate and 8.8 overall score, guests love the prime location, cleanliness, and friendly staff. Key drawbacks are small rooms, lack of AC in summer, and poor soundproofing.

diningWhat are the dining options and breakfast situation?＋

Offers continental breakfast with fresh coffee/cereals and optional full English breakfast. A lounge bar serves snacks. While generally well-received, some guests note limited variety or inconsistent replenishment.

roomWhat are the room facilities and comfort level? Is there AC?＋

Rooms feature modern private bathrooms, tea/coffee facilities, satellite TV, and free WiFi. However, the room score is 7.7 due to small size and lack of AC causing heat issues. Soundproofing is also a concern.

familyIs the hotel suitable for families? What are the child policies?＋

Children are allowed, and family rooms are available. However, 77 family guests cited small rooms, insufficient storage, and slow elevators as pain points. Consider these factors, especially in summer heat.

businessHow is the experience for business travelers? Are there office facilities?＋

49 business guests appreciated the location and cleanliness but noted small rooms and poor soundproofing affecting rest. While no meeting rooms exist, fax/photocopying and tour desk services are available.

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Room types · 11

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Quadruple Room

4 × Twin bed10 ㎡up to 4

Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 4 beds.

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Triple Room

3 × Twin bed8 ㎡up to 3

Offering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 3 beds.

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Executive Double Room

1 × Double bed7 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.

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Executive Twin Room

2 × Twin bed7 ㎡up to 2

Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.

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Double Room

1 × Double bed6 ㎡up to 2

With free WiFi, this room offers private bathrooms and a double bed. Please note that all Double rooms are nonsmoking rooms.

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Twin Room

2 × Twin bed6 ㎡up to 2

With free WiFi, this room offers private bathrooms and 2 single beds. Please note that all Twin rooms are nonsmoking rooms.

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Small Double Room

1 × Twin bed5 ㎡up to 1

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

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Single Room

1 × Twin bed4 ㎡up to 1

With free WiFi, this room offers private bathrooms and a single bed. Please note that all single rooms are nonsmoking rooms. The bathrooms have a shower only and no bathtub.

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Exclusive Single Room (Small)

1 × Double bedup to 1

1 Double BedInternet - Free WiFi Food & Drink - Coffee/tea maker and electric kettle Sleep - Blackout drapes/curtains and bed sheets Bathroom - Shower, free toiletries, and a hair dryerPractical - Safe, desk, and phoneComfort - Daily housekeeping and heatingNeed to Know - No cribs (infant beds) availableNon-Smoking

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Executive Double Room

1 × King bedup to 2

1 King BedInternet - Free WiFi Food & Drink - Coffee/tea maker and electric kettle Sleep - Blackout drapes/curtains and bed sheets Bathroom - Shower, free toiletries, and a hair dryerPractical - Safe, desk, and phoneComfort - Daily housekeeping and heatingNeed to Know - No cribs (infant beds) availableNon-Smoking

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Executive Twin Room

2 × Twin bedup to 2

2 Twin BedsInternet - Free WiFi Food & Drink - Coffee/tea maker and electric kettle Sleep - Blackout drapes/curtains and bed sheets Bathroom - Shower, free toiletries, and a hair dryerPractical - Safe, desk, and phoneComfort - Daily housekeeping and heatingNeed to Know - No cribs (infant beds) availableNon-Smoking

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Nearby & map

DiningSights

The Ledbury

Modern Cuisine · ★★★ Michelin

££££

Among The Ledbury's many strengths has always been Brett Graham's close relationship with his suppliers. In some cases that supplier is himself, with pigs raised on his farm and the restaurant housing its own mushroom cabinet. These stunning ingredients are amplified by beautifully balanced combinations and the kitchen's ability to deliver multiple layers of flavour without overcomplicating things, such as in the hay-aged pigeon with girolles, vadouvan, cherry and sauerkraut. The service team are refreshingly approachable and have an impressive knack for putting everyone at ease.

809m

CORE by Clare Smyth

Modern British · ★★★ Michelin

££££

From the charming welcome to the last of the delicious petit fours, Clare Smyth's elegant Notting Hill restaurant offers a superb experience. Start with a drink in the delightful Whiskey & Seaweed bar, before choosing between an à la carte or two tasting menus. 'Core Seasons' features more recent seasonal creations, while 'Core Classics' includes Smyth signatures like 'Potato and Roe' and 'Lamb Carrot'. Throughout, the eye-catching dishes take outstanding ingredients and fashion them into beautifully balanced, skilfully composed dishes with supreme depth of flavour.

948m

Dorian

Modern British · ★ Michelin

££££

Terse menu descriptions belie the quality of the cooking at this energisingly busy neighbourhood brasserie in Notting Hill. Excellent primary ingredients are at the core, which are lovingly treated by the kitchen team, with highly skilled wood-fired grilling a feature of the menu; grab a seat at the counter to get a view of the chefs in action. Dishes vary from single-bite snacks such as creamy liver parfait toast to shared main courses like deliciously filling Limousin veal chop with vin jaune. First-timers should follow the friendly service team's advice on what – and how much – to order.

843m

Caractère

European Contemporary, European · ★ Michelin

££££

'Never judge a book by its cover' certainly rings true here, as within this former pub sits a convivial and really quite stylish restaurant, where sophisticated cooking combines with efficient, unstuffy service. Alongside an à la carte, you have the option to ‘build your own’ 5 course tasting menu by selecting one dish from each of their ‘character’ profiles; these range from 'Subtle' (such as Acquerello risotto) to 'Robust' (roast lamb, perhaps) and finish with 'Greedy' for dessert. Top-notch ingredients and strong classical technique run throughout.

920m

Kitchen W8

Modern Cuisine · ★ Michelin

£££

Relaxed and free from pomposity, there is a lovely neighbourhood feel to this restaurant that provides both great cooking and a warm welcome. The versatility of the place knows no bounds, as it’s as suited to a romantic dinner as it is to a quick lunch while out shopping or when celebrating with friends. The reliably enjoyable dishes are based on classical combinations and often have a Mediterranean inflection – such as carpaccio of scallops or grilled octopus with smoked paprika aioli. A good value set menu is available alongside the à la carte, but must be booked in advance.

1.7km

AngloThai

Thai · ★ Michelin

££££

‘Rooted in Thailand, Uniquely British’ is the tagline of this joyfully run restaurant from John and Desiree Chantarasak – John is half-Thai, half-British, a duality that informs his cuisine. The exemplary ingredients – from crab to venison – are sourced from across the UK, including from Desiree’s family’s farm, but you can certainly expect more than British ingredients simply married with Thai flavours. There are reimagined and innovative dishes aplenty here too, such as Brixham crab with caviar and coconut ash cracker. Clever sourcing also extends to the furniture, with the tables made from

2.0km

Alain Ducasse at The Dorchester

French · ★★★ Michelin

££££

As soon as you are welcomed with warmth and charisma by the outstanding service team, you know you're in for a special experience at this jewel of a restaurant. The chefs achieve a perfect blend of modernity and classicism, combining seasonal dishes that embrace Alain Ducasse's beloved 'naturalité' with a roster of his signature recipes – such as the peerless rum baba, a dessert that consistently delivers culinary ecstasy. Underpinning it all are outstanding ingredients, technical mastery and miraculous balance in dishes that can be at once intense and fresh, both rich and delicate.

2.6km

Bonheur by Matt Abé

Modern Cuisine · ★★ Michelin

££££

After many years working with Gordon Ramsay, Matt Abé finally put his name above the door with this restaurant inside the space which was once Le Gavroche – the famous basement dining room is now decked out with neutral tones and curved lines. The menu showcases Abé’s own style of cooking, blending classical dishes like celeriac royale with well-judged modernity. Throughout, his command of flavour – particularly in sauces – is exceptional, exemplified by a perfectly cooked scallop with a rich, buttery sauce and an array of citrus, all working together in total harmony.

2.4km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Phoenix Hotel

Guest scores & sentiment

Room types · 11

Quadruple Room

Triple Room

Executive Double Room

Executive Twin Room

Double Room

Twin Room

Small Double Room

Single Room

Exclusive Single Room (Small)

Executive Double Room

Executive Twin Room

Facilities · 31

Nearby & map