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Infinity Suites

★★★★·8.4/ 10Recommended
·Apartments
📍Lot 08, Manzana 14 Calle Sayil, Aldea Zama · Tulum ↗
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorAll 23 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the stunning caldera views, comfortable beds, and friendly staff, especially in suites with private pools. Common complaints include steep stairs, facility malfunctions (AC/locks), power/water outages, and booking discrepancies.

Dimension scores · cross-source

Wi-Fi9.4
Location9.2
Cleanliness8.7
Rooms8.6
Service8.5
Facilities8.5
Value7.7
Surroundings7.6
＋ PraisedStunning views · Friendly and professional staff · Delicious and abundant breakfast · Excellent pool facilities
－ ComplaintsUncomfortable beds · Damp or musty rooms · Facility maintenance issues · Walking distance and stairs

KEYIdeal for couples seeking stunning views and privacy. Be prepared for many stairs and verify room details to avoid disappointment.

FAQ · grounded in hotel data & reviews

locationIs Infinity Suites conveniently located? What attractions are nearby?＋
Located near Tulum Archeological Site and the bus station, it offers stunning caldera views and easy access to top attractions.
coupleIs this hotel suitable for couples? What romantic facilities are available?＋
Highly rated by couples for its infinity pool, private floating beds, and romantic atmosphere, especially in Honeymoon Suites.
roomWhat are the room facilities? Are there kitchens and AC?＋
Rooms feature AC, flat-screen TVs, fully equipped kitchens, and walk-in showers. However, some guests reported AC or lock malfunctions, so check upon arrival.
diningHow is the breakfast? Is there anything special?＋
Breakfast is delicious and rich, with a popular 'floating breakfast' option. Some guests noted it starts later, but quality is generally praised.
facilityWhat are the main facilities? Is there a swimming pool?＋
Features a rooftop infinity pool, Japanese garden, terrace, and bike rentals. While facilities are rated 8.5, steep stairs may affect accessibility.
serviceIs the service good? Is there porter service?＋
Staff are friendly and offer porter service (score 8.5). However, some guests experienced booking mismatches and unexplained power/water outages.
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